HHP Technical Support Engineer x2

Ref No: DAV31263

Location: Daventry Technical Centre

Salary: £14,500

Department: High Horsepower  Technical Product Service Engineering  (HHP TPSE)

Responsibilities

Minimize coverage costs to Cummins, minimize customer downtime, improve quality of repair practices and products. HHP TPSE does this by identifying, defining, and prioritizing product issues.  Work requires cross functional problem solving teams which define issues, inform the field service network about changes to products and repair practices, and implementing countermeasures for product issues. Technical Support Engineers work as technical liaisons between the Cummins field service organisations and the Design, Quality, and Purchasing organizations throughout the world.  Products supported include Diesel (19-78L) & Gas (5.9-78L) engines operating in applications such as power generation, mining, construction, marine and oil/gas exploration.  This position regularly adapts to the changing environment of needs throughout the world, and within Cummins.  This results in changes to responsibilities and projects as required.  Within the scope of the Cummins Core Values, High Horsepower Technical Support Engineers have the skills and initiative to do "whatever it takes".

Training Provided

• Provide direct world wide technical engine support by means of Product Incident Reports (PIR), phone calls, electronic mail, or meeting with customers / field service personnel.
• Investigate product issues and document results. Includes leading FTA’s, careful data analysis, and on-site field investigation to collect factual data to define the problem and discuss solutions.
• Present and defend problem definition during Management reviews.
• Actively participate on cross-functional problem solving teams.
• Provide input during Quality activities (i.e. Design Reviews, FMEA’s, FTA’s etc) to assess the aftermarket impact of product changes and issues.
• Communicate information on product improvements/fixes to the field via Publication topics/releases, Product Improvement Technical Summary updates, conference calls and presentations.
• Meet with various engineering organizations / customers / field service personnel to investigate problems, conduct failure analysis, discuss solutions, field test new solutions, or resolve local issues.
• This position may require travel to distributor and customer sites worldwide to interface with individuals that vary from technician level to company presidents.

Skills & Experience Required

Working towards a BSc or Masters in an appropriate field, the successful placements will be supported with an individual mentor.

• Ability and discipline to clearly analyze, define, document, and champion product problems.
• General understanding of engineering analysis tools, statistical methods and project management tools.
• Capable of integrating into a team working environment.
• Knowledge or aptitude for electrical and mechanical engine systems.
• General understanding of engines and components.
• Non-English language skills and International experience would be a benefit.
• Ability to work effectively with multiple demands and often self directed.
• Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Technicians,  Applications Engineering, Purchasing, Aftermarket, etc.).
• General computer skills, Microsoft Office, verbal and writing skills.

To Apply

If interested, please contact your placement officer or apply online at www.eujobs.cummins.com

Search using the reference number provided.

Cummins are an equal opportunity employer and will not tolerate discrimination in any form. Appointments are made on the grounds of ability and suitability only. If you have any concern about any difficulty or disability which may affect your application please contact us at Europe.resourcing@cummins.com