We are looking for 1 placement student to join our Change Co-ordinators based in Bridgend, South Wales immediately.
The Change Co-ordinators
This team provides control & quality assurance on all changes within the system. The position reports to the Service Management, Change Management Discipline Manager.
The role can require the Change Co-ordinator to spend time on clients' sites around the UK, and during transitions of service may require spending up to two weeks on the client’s site.
The basic activities performed by this team are as follows:
Registration - the Change Co-ordination Team will create change records in the change management system for those without access to do so themselves. The creation of these records will include the governance of the core tasks required to process a change record. These tasks are:
Perform Impact Assessment
Perform Peer Review
Submit For Change Advisory Board Approval
Schedule Implementation Date
Submit For Release Advisory Board Approval
Perform User Acceptance Testing
Prepare Business As Usual Documentation
Accept Into Business As Usual
Approval & Authorisation Management - the Change Co-ordination Team will verify the level of approval required for each change and manage it through the approval stages.
Change Record Co-ordination - All change requests (& their aforementioned core tasks) are monitored in accordance with their target task completion dates throughout the lifespan of the record. If any task is in danger of failure the Change Co-ordination Team follow a jeopardy management process which escalates the possible failure at fixed intervals throughout each task's timescale.
Closure and Evaluation - When the Change Deployment Team has successfully implemented and sign off by the customer &/or Service Delivery Manager is given, the Change Co-ordination Team will perform a post implementation review on any unsuccessful changes prior to closing the change request. Additionally a sample of successfully implemented changes also go through a post implementation review.