About Us:

We are a global technology company, driving energy innovation for a balanced planet.

At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.

Our collective future depends on decarbonising the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.

Location:

Abingdon

Job Summary:

SLB Abingdon (AbTC) is part of SLB's global network of research and engineering centres.  AbTC is a dynamic, high-tech environment with state-of-the-art computing and research facilities.  Your role will be to work within the IT department helping deliver first class services and solutions to the research community. 

The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

Essential Responsibilities:

• Assisting in administering the Linux and Windows infrastructure
• Troubleshooting hardware, operating systems and software
• Researching innovative ideas and solutions within different areas of IT
• Assist with managing audio and video conference systems based at Abingdon
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
• Escalate unresolved incidents and service requests within agreed timescales.
• Log incident and service request details per help desk procedures.
• Ensure tickets are updated at all times until issues are resolved.
• Comply with Quality, Health, Safety and Environment policies and IT policies.
• Liaise with customers, other IT support groups and third-party providers when necessary.
• Perform staging of PCs.
• Maintain Global Asset Management database with updates related to the assigned hardware.
• Assist with SCSI on IT security issues and virus elimination.

Qualifications: 

• Penultimate or final year students studying Information Technology, Networking, Computing (or a similar field)

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