Graduate Opportunity

IT Support Graduates

Computer Science/Software.

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Who is Graphnet?

Graphnet Health is a leading supplier of shared care records and population health solutions to NHS and Social Care providers.

Their software solutions allow clinical and operational teams to view, capture, share and analyse data, from multiple systems across care communities, to action genuine change for the individuals they care for.

Population health – providing actionable insights

Watch our video to see how our population health platform uses the rich data held in our shared care record to produce in-depth insight at population, community, cohort and person level.

Overview:

Graphnet are seeking individuals interested in building a career in IT. This role will work alongside our operations and technology teams to understand how our products work, and how to support our customers.

The role is part of our early careers training programme. You will rotate across teams such as product support, DBA (database administration), TechOps, test to develop a range of skills, experience and to establish a future career path with Graphnet.

About the team:

The work of the Operations team is extremely varied due to the variety of environments and products that we support. We ensure that any issues our customers are facing are resolved as soon as possible and help to ensure that our systems are running smoothly. We interact with numerous other teams and have strong inter-departmental relationships which will provides a great insight into many areas across the business. 

What you’ll do:

Across the rotations you’ll take on a variety of tasks including customer support, environment maintenance, and diagnosing issues.

Some examples of what you’ll do is:

  • Check incoming data feeds across our customer environments and reporting back to customers with any issues
  • Respond to queries from our customers or internal external stakeholders
  • Assist with providing 1st and 2nd Line helpdesk support 
  • Assist with the production of supportive user documentation
  • Assist with the maintenance of our internal infrastructure and networks
  • Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary remedial actions

Possible rotations

Core support teams (1st line/ 2nd line), DBA, techops, dev-test, customer transformation, population health support team

  • The teams above indicate the general teams that will form part of the rotation scheme. Graduates will rotate through a combination of the teams above and we will work to match interests to team capacity where possible.

Who we’re looking for:

The ideal candidate will be enthusiastic, flexible, and able to work in a thorough manner and have excellent interpersonal skills. There is excellent opportunity to develop systems skills and understanding, working directly with internal stakeholders and external customers. 

What you need:

  • Good/Advanced Excel skills
  • Ability to work in a logical and systematic fashion
  • Problem solving and troubleshooting skills

It would also be beneficial if you have any of the below:

  • Understanding of computing fundamentals
  • IT Qualifications, such as CompTIA/A+, Network +, ITIL
  • Knowledge of Microsoft Office 365

Benefits 

  • Generous Salary
  • Private Healthcare
  • Pension
  • Bonus Scheme 
  • Regular pay reviews 
  • Cycle to work scheme 

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Opportunity Overview

  • Ongoing
  • Multiple vacancies
  • Competitive salary + benefits
  • All grades
  • Multiple UK Locations

Disciplines accepted...

  • All STEM disciplines

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