Vision, Mission and Values

We work hard to provide an inclusive, diverse and exciting environment for our employees to work in.

Our Vision:

To be the preferred partner and provider of services to the pharmaceutical industry.

Explained: We don’t aim to be the biggest or the best, we just want our customers to enjoy working with us. We want to be a partner, not a contractor, to become part of our customers’ team.

Our Mission:

To deliver an exceptional experience to our customers and employees, setting a new standard of collaboration for the pharmaceutical industry with scientific partnership at its core.

Explained: We aim high when it comes to service, and so do our employees. Excellent service is what defines us, and to provide that we must first look after our employees. If our employees are happy, our customers will be too.

Over the last 50+ years Sterling has developed four core values based on collaboration, trust and open communication. These values have driven our commitment to building strong relationships with our customers and our people; developing our unique culture as a key differentiator within the marketplace, for both customers and employees.

Our Values:

Be caring

Is about putting care and attention into everything you do. Genuinely caring about your colleagues, clients and community and having a positive and enthusiastic approach to everything you do.

We are so much more than a corporate CDMO. We pride ourselves on being easy and enjoyable to work with.

Be transparent

Is being honest and open about issues. Not sweeping things under the carpet. Having difficult discussions and making tough decisions for the good of your colleagues, the company and the client.

It’s about building trust between teams and customers for the greater good.

Be willing

Is being able to give your all to your colleagues, the company and the client. To see the job through. Being prepared to identify challenges, share what you know and say when you don’t know.

Eager to develop your own skills and being proactive in passing it on to the wider team. We don’t stand still, we strive to continuously improve. It’s to go the extra mile. And then some.

Be reliable

Is doing what you say you’re going to do for your colleagues, the company and the client. Understanding your role in the bigger picture and being diligent in the delivery of everything you do.

It’s doing the right thing when no one is looking. It’s about keeping our promises. Because you care.

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Gradcracker Limited, October House, Long Street, Easingwold, York, YO61 3HX
01347 823822 | | Company registration number: 6370348
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