Client Services Executive

Adelphi Real World is a global consultancy in healthcare, within the Adelphi Group of Companies.  We collect and interrogate real world data to aid the pharmaceutical industry in understanding the management and treatment of specific diseases generating unique insights and evidence to support the successful development of pipeline assets and the positioning of brands.

Real world evidence is equally used to leverage Health Outcomes / Economic argumentation through statistically validated publications and Commercial strategic marketing needs.
 
Adelphi Real World continues to grow and expand after over 20 year’s heritage of collecting and interrogating our proprietary data set under the Adelphi brand. The Disease Specific Programmes (DSPs) are recognised as an industry standard for this kind of research, complemented by our Bespoke and external databases parts of the business.

The Client Services team support our Franchise Directors to identify and support our engagement with our clients leading to high quality engagement, communications, and service.

The role:

This support role includes a variety of activities with the main focus on maintaining and updating the client relationship management database, additional activities will include providing analysis of business development activities, researching client pipelines, researching client contacts and supporting marketing initiatives amongst other administrative duties.  
 
Business Development Accountabilities/Responsibilities:

• Updating and maintaining Microsoft Dynamics (Client Relationship Management Database)
• Imperative that the data input (from contact reports / requests for changes / new contacts) is highly accurate
• Entering appointment details and ensuring the information is recorded accurately
• Utilising database to provide targeted lists for Franchise Teams
• Full training will be provided on Microsoft Dynamics
• To provide support on tracking business development activities
• Manipulating data from Microsoft Dynamics and PowerBI (training to be provided) to perform analysis and interpretation to produce overviews of activities undertaken across the business
• To be able to produce analysis and charts using PowerPoint with supervision
• Financial / commercial understanding of the business
• To include tracking sales across Franchises – inputting information into Microsoft dynamics, interpreting data to develop spidergrams, monthly analysis and charting of data
• Reviewing client drug development pipelines
• Identification of potential new client targets and inputting into the database
• Conference activity support
• Producing mailings 
• Supporting development of conference campaigns

The person must have:

• High levels of interpersonal and communication skills and be an extensive team player.
• Attention to detail and the ability to produce high quality outputs to be used at Senior Management level
• Microsoft office skills essential
• Great organisational and time management skills.
• High drive and energy.
• High levels of numeracy, analytical, and interpretive skills.
• A proactive approach to work and ability to have positive interaction with colleagues.

ARW believe in rewarding high performance – so our benefits include a competitive salary, pension, performance-related rewards, a generous holiday allowance, private health insurance and on-site gym membership, together with support for further qualifications, in a friendly and informal office environment.

The position is based at our head office in Bollington - a stunning location just outside Manchester and on the edge of the Peak District.

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