Technical Support Engineers provide highly qualified technical support to both external and internal customers. NI Technical Support is a key-value added service that ensures customer success and repetitive business. As a Technical Support Engineer, you will gain a deep knowledge of NI products and apply that expertise to solving our customers' problems and challenges, providing technical consultation and being a recognised instructor of NI Customer Education portfolio.
At NI, we engineer ambitiously. That’s why we are dedicated to helping engineers, enterprises, and forward thinkers thrive today, tomorrow, and for the next hundred years.
What you get to do with our team
Deep understanding and learning of NI products portfolio through formal training and a continuous improvement attitude.
Providing timely, accurate and effective solutions to technical problems on all product lines for external customers over primarily phone and email communication channels.
Providing customer onboarding guidance on the installation and working functionality of software, hardware, and support products.
Providing technical consulting on application architecture, code/design reviews for our key customers
Delivery of professional and high quality, customer education courses on National Instruments core product lines in NI offices or by customer’s onsite based on assignment.
Marketing: attending and presenting at seminars and user groups
Keeping accurate records of all enquiries in our internal CRM system and listening for, identifying, and communicating customer needs and requirements that our products do not currently provide, as well as features and functions of the competitive products, to the marketing team.
Creating and improving customer-facing online content.
Collaborating with junior and senior members of the team to ensure customer success.
Participating in training programs offered to increase skill and proficiency on NI products
Proactively learning about NI products and keep up to date with new developments.
This is why you are a Technical Support Engineer
Technical aptitude and a thorough understanding of electronics and high-level programming languages Experience in instrumentation & control, industrial automation is preferred
Familiarity with NI hardware and software is preferred
Experience in programming (C++, Python, .NET, LabVIEW etc.)
Must enjoy working with people and contributing to the team success as well as working tenaciously in order to meet or exceed personal goals
Excellent problem-solving skills
Excellent written and oral communication skills
Demonstrated passion for learning and willingness to put self in unfamiliar situations
Proactive/can do attitude
Organised and disciplined in organising and managing work
Customer centric attitude and mindset.
Minimum Requirements for this role would be
Degree in Electronics, Telecommunications, Automation, Computer, Aerospace, Mechanical, Electric Engineering, or physics