This role is based in Newcastle, working within the Intelligence department of Airbus Space and Defence - Intelligence is a leading provider of optical and satellite imagery, geographic information products, software and services delivering geographic information solutions into both private and public sector organisations worldwide.
The Service Management team delivers service and support to customers within a variety of key sectors, including Homeland Security, Blue light and Civil Government Agencies. We are a dynamic team made up of a mixture of technical experts, product developers, and customer relationship managers, dedicated to supporting our customers, finding solutions to their issues, and improving their working day through the use of our software. Our years of experience in our sector have allowed us to build up an effective and sustainable relationship with all our customers. We are an ideal mix of people who can help you develop technically and personally in the role.
The Graduate Software Solutions Analyst’s role is to deliver support to end users with respect to Airbus Defence and Space software applications within the Public Safety sector. Primarily supporting field based applications running on ruggedised touch screens, automated resource location (asset tracking) systems, mobile data communications systems, emergency preparation and response systems and operational data management systems.
You will be working with peers within the Service Management team, Software Developers, Database Administrators and Project Managers internally. Similarly externally, you will have direct contact with customers both from a technical and operational perspective. There will be occasional UK travel requirements as part of this role.
As a member of the second line support team you will be working on support issues that have already gone through the customer’s first line response, and so will be in direct contact with their technical people. The issues dealt with are varied and could include: investigating COMMS failures occurring during emergency responses, replicating customer environments to identify the source of a build issue, or resolving integration issues that ensure front line Emergency Services\Defence etc. personnel have access to the latest data to help them save lives.
Please ensure that a covering letter detailing motivations and suitability for this position is included in your application.
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