Customer Service Representative

Aerospace, Manufacturing.

Key Responsibilities

Hear from employees and graduates working at PCC

  • Customer Order Contract Review, Entry and Acknowledgement – can be download/upload from a portal, smart scan or manual entry.
  • Download/upload of VMI Withdrawals.
  • Communicating timely and accurate information to our customers on the status of their orders.
  • Liaising with operations to provide detailed information to our customers regarding their most critical deliveries.
  • Working collaboratively with our customers on order book management to maximise OTIF and Sales and minimise arrears.
  • Supporting the achievement of the department Airbus D1, site OTIF and Airbus Level of Service (LOS) targets through collaborative activities.
  • Customer Scorecard validation.
  • Providing OTIF and Root Cause Analysis (and other information as required) to support customer meetings and site visits and attending those meetings as required.
  • Managing customer complaints regarding paperwork errors and other delivery problems.
  • Maximising the use of Customers’ preferred communication routes (Web Portals, Electronic Data Exchange etc.)
  • Supporting other activities within the team as required e.g. 6S activities.

Qualifications, skills, attributes, experience required: 

  • Good IT skills particularly, but not limited to, MS Excel, Outlook and ERP
  • Organisational skills e.g. time management and ability to prioritise.
  • High level of accuracy
  • Confident communicator
  • Aerospace or other manufacturing experience desirable
  • Experience in a customer (or outward) facing role preferred
  • Good level of influence at all levels and ability to work with employees and Managers at all levels.    
  • Experience of working in a high pressure and fast paced environment and delivering to tight deadlines.  
  • Committed, driven and tenacious.  


  • 25 days' holidays + 8 bank holidays running January to December 
  • Life Assurance (Death in service x3) 
  • Employee of the Month Scheme
  • Instant Recognition Scheme
  • Sport & Social Club 
  • Employees Benefits Platform ‘’Salary Extras’’ – instant discount codes, wellbeing support and Employee Assistance Program, health cash back plans, cycle to work schemes and many more
We've signed the Gradcracker feedback pledge.
(This means that we will supply feedback if requested after an interview.)


How to Apply

Please send your CV and covering letter to 

Save to shortlist
  • Deadline
  • Salary
    £22,000 - £26,000 + benefits
  • Degree required
    All grades
  • Location
Show locations on map
Preferred Disciplines...
  • Aerodynamics
  • Aeronautics
  • Aerospace
  • Avionics
  • Manufacturing
Also Accepting...
  • All STEM disciplines
Hot Tip
Organise your job hunting
Use the Gradcracker Dashboard
Follow your favourite employers
Save jobs to your shortlist
Receive personalised alerts
Access our live webinars
Register now
On the move? Download The App
Gradcracker Logo
Gradcracker Limited, October House, Long Street, Easingwold, York, YO61 3HX
01347 823822 | | Company registration number: 6370348
© 2007 - 2024 Gradcracker Limited
Gradcracker and Cookies
We use cookies to ensure that we give you the best experience on our website.
If you continue we'll assume that you are happy to receive all cookies from Gradcracker.
Learn more