Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
We are looking for a Field Technical Support Consultant (HPC) to join us to provide Hardware and Software support for large HPC (High Performance Computing) systems for a UK government customer based in the Gloucestershire area.
A Culture of Belonging
Now, more than ever, we aspire to a culture of respect and appreciation where everyone can bring their true and full self. When everyone is able to contribute freely, amazing things happen.
As a resident Technical Consultant, you will be working as part of a dedicated HPC team to deliver preventive and reactive support to ensure compliance with the strict SLA (Service Level Agreement) associated with the contract.
All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.
This role requires the successful candidate to undertake UK government security clearance.
Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies
Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
Ensure compliance with customer rules for change management controls
Provide a professional and positive approach to the customer in the execution of all duties
Follow technical escalation procedures to ensure critical issues receive maximum focus
Assist in maintaining the on-site inventory of spare parts to enable timely resolution of failures
Occasionally work as part of a wider team to provide support to other customers within EMEA
Education and Experience required:
Educated to degree level, or equivalent, in a computer science or equivalent
Knowledge and Skills:
Knowledge of Linux and ability to perform hardware repairs
Knowledge of storage systems, including parallel filesystems, such as lustre, is highly desirable.
Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion
Excellent communication skills, both written and verbal are required.
An ability to stay calm and professional under pressure while working to strict deadlines is essential
The candidate should be flexible and willing to travel when required.
What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you.
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