Work Placement / Internship

ICT Support Engineer Year in Industry

June 2021 - September 2022

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A vacancy for a University Year in Industry has arisen to support the IT Department within SMaP UK (Rugeley), reporting to the IS Senior Solutions Lead. Running the Service Desk is the central point of contact for all IT related incidents and service requests. The role of the ICT Support Engineer is to provide 1st line support to a global workforce, with a strong focus for the SMaP UK division.

The ICT Support Engineer is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands across the world. The IS Department is part of a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and any available self-service tools.

Ultra in a nutshell

What we do. How we operate. Our vision for the future.

Key responsibilities

  • To assist all our users with any IT related incidents, ensuring any updates and status changes are logged into the service desk system for tracking and performance monitoring.
  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
  • Take ownership of reported issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other team members or support providers where necessary.
  • Install and configure new IT equipment.
  • Maintain the configuration management database within the IT service desk application for all assets including servers, desktops, laptops and mobile phones.
  • Apply software patches across the estate for Microsoft and non-Microsoft applications.
  • Ensure licensing compliance is maintained at all times.
  • Support data backup routines are completed and offline tapes stored appropriately when required.
  • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
  • Exhibit a flexible approach to working and provide necessary cover where needed.
  • Out of hours work may be required in line with the support needs of the business from time to time.

Personal attributes


  • Working towards a degree in a Computing related subject.
  • Excellent IT skills and computer literacy.


  • Experience configuring and maintaining client hardware.
  • Knowledge of Windows based domains, server and client operating systems.


  • Highly motivated team player with the skills and ability to manage changing priorities.
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Good attention to detail and ability to show initiative.
  • Ability to plan and prioritise work load without supervision.
  • Ability to prioritise and perform under pressure.
  • Willing to work flexibly and with enthusiasm.

Candidates must the right to live and work in the UK. UK national (Primary). Must be able to achieve SC category Security Clearance.

Ultra specialises in providing application-engineered bespoke solutions. We focus on our customers' mission critical and intelligent systems in defence, security, critical detection & control markets. Our capabilities and technologies can be found on many of the world's long-term military programmes. We employ over 4,500 employees across the globe and are listed on the London Stock Exchange. Ultra operates mainly as a Tier 3 (sub-system) and occasionally a Tier 2 systems provider, in the Maritime, C3 (Communications, Command and Control) and Cyber, military and commercial aerospace, nuclear and industrial sensors markets. We use both research and development , to provide innovative, mission specific bespoke technological solutions to our customer's most complex problems.

We offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.

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Job ID Number: REQ-456
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Opportunity Overview

  • Ongoing
  • Competitive + benefits
  • 2:1 and above (expected)
  • Year-long
  • Rugeley (Staffordshire)
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Preferred Disciplines...

  • Computer Science
  • Data Science
  • Hardware
  • Information Technology
  • Software
  • Systems

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