Graduate Opportunity

ICG Graduate Production Support Analysts

Belfast. Multiple vacancies.

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Overview

Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.

The group works to optimise the IT environment by standardising production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Citi: Learning & Development

Senior leaders who joined Citi via Analyst/Associate programme after graduating university.

You're the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programmes equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.

Citi’s Institutional Clients Group (ICG) is looking for Graduate Production Support Analysts to join it''s Technology team in Belfast. Our Production Support Analysts support and enable the success of our trading businesses— and by utilising a broad range of technologies, our team is at the forefront of innovation. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our aggressive growth strategy.

Production Support plays an integral part in running and maintaining the production environment for both front and back office applications so that Citi can confidently conduct business and service clients. Our production support analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical skills.

Your time here will look something like this...

Projects that our Production Support analysts have worked on:

  • Resiliency testing - We need to know that our applications can function in the event of a disaster or on high volume dates (think Covid-19 impact or Elections) so that the business can continue to operate, so our analysts put our systems to the test, simulating disasters so we know the breaking point and how to react in a real life disaster.
  • Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them. Our analysts help to build upon and improve our current platform using street-standard tools such as ITRS and ECS.
  • Design, development and implementation of tooling - Support analysts will have the opportunity to develop applications and scripts to aid themselves and their teams in their job. There are opportunities to work with new and cutting edge technologies such as ECS/OpenShift/Kibana, and well as expanding skillset in established technologies such as Oracle/Unix/Linux to name a few. Our past analysts have implemented solutions that helped develop and hone their software development skills, ranging from excel macros, to python scripts, to C# and Java applications.
  • Organisational and operational efficiency improvements - Within various support teams there are still day to day activities that are being performed manually, so our analysts get involved in efficiency improvement projects to see where tasks can be automated or streamlined to free their time to get involved in strategic projects that can better serve the business
  • Release/Change Management - Your development peers will be writing the application code for new functionality, but our production support analysts will be the ones to perform risk analysis and manage the release of code changes into the live environment. With strong change management techniques, production support analysts help to protect the live systems from unnecessary harm and keep our platforms stable.
  • Incident Management - Major Outages - Despite best efforts, inevitably there are major outages which production support must manage to get our systems back up and running. If this is not managed correctly, the impact on Citi’s reputation and finances could be catastrophic.

We provide you with the knowledge and skills you need to succeed.

We’re committed to teaching you the ropes. Though this is a permanent opportunity, you will join a 2-year Graduate Programme. This programme starts around September and will begin with 6 weeks of comprehensive in-class training. Here at Citi, rotational programmes are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one of our App Dev teams. Our rotational programme will help you discover the best fit for your skills and long-term career goals at Citi.

We want to hear from you if...

  • You are studying a STEM degree and interested in pursuing a career in technology
  • You have obtained a minimum of a 2:1 in your Bachelor Degree
  • You have been exposed to some form of coding language

Who we think will be a great fit...

A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

  • Commitment to personal growth and career development, a strong desire to learn, and success in team environments
  • Passionate about technology
  • Ability to multi-task with sharp problem solving skills
  • Strong communicator, able to build relationships and rapport easily
  • Adaptable and enjoy working in a fast-paced environment
  • Positive attitude and keen to learn

Benefits 

  • Competitive salary
  • Learning & development 
  • Generous paid time off packages.

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Opportunity Overview

  • Ongoing
  • Multiple vacancies
  • Competitive + benefits
  • 2:1 and above
  • Belfast
    (Show map)

Disciplines accepted...

  • All STEM disciplines

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