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ICG Technology, Summer Production Support Intern

IT/Computer Science/Software/Systems.

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You're the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.

Citi: Learning & Development

Senior leaders who joined Citi via Analyst/Associate programme after graduating university.

Citi is looking for Summer Production Support Analysts to join the Technology team. Technology within Citi is the backbone for all aspects of Financial Services. At Citi we solve problems, enhance services, and identify more efficient ways to build business, raise productivity, boost competitiveness and enable expansion.

We are delivering state-of-the-art software applications to support Citi's core businesses in Capital Markets, Investment Banking and Trade Processing. We have to solve some of the most complex business problems, and rely on enterprise technologies such as Big Data, MongoDB, AB Initio, Java, .NET, C++ and more.

Advancing our technological capabilities day after day not only delivers seamless services to the bank but works towards building the flexible systems that will define the digital bank of tomorrow.

Production Support plays an integral part in running and maintaining the production environment for both front and back office applications so that Citi can confidently conduct business and service clients. Our production support analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi’s reputation or profits.

Production support analysts are often ‘the bridge’ between developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical skills.

Your time here will look something like this...

As a Production Support Analyst, you will work in a dynamic environment that adapts to the needs and priorities of the Trading, Sales and Middle Office. As you gain business knowledge combined with your technical skills, you will swiftly troubleshoot problems and provide solutions. This involves coordinating with other technology partners such as developers, business teams, etc. to monitor the end-to-end application environment in real-time. Projects that Summer Analysts have worked on in the past:

  • Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them. Our analysts help to build upon and improve our current platform - using street-standard tools such as ITRS and ECS.
  • Design, development and implementation of tooling - Support analysts will have the opportunity to develop applications and scripts to aid themselves and their teams in their job. Our past analysts have implemented solutions that helped develop and hone their software development skills, ranging from excel macros, to python scripts, to C# and Java applications.
  • Organisational and operational efficiency improvements - Within various support teams there are still day to day activities that are being performed manually, so our analysts get involved in efficiency improvement projects to see where tasks can be automated or streamlined to free their time to get involved in strategic projects that can better serve the business.

We provide you with the knowledge and skills you need to succeed.

We’re committed to teaching you the ropes. The Summer Analyst Program starts in June with an in-depth education on the fundamentals of the Analyst role, as well as the nuances of Citi’s culture. The program also includes on the desk training, an informative speaker series as well as networking opportunities. Summer Analysts often return to Citi after graduating from University to become full-time Analysts and continue their career in technology.

We want to hear from you if...

  • You have a passion for Technology
  • You have evidence of project management, leadership, teamwork, attention to detail and communication skills
  • You are committed to personal growth and career development, and a desire to be successful in a team working environment
  • You are due to be graduating in 2024
  • On course to achieve a 2:1 (or equivalent) at undergraduate level

Who we think will be a great fit...

A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

Passionate about technology, with knowledge of any of the following being a plus:

  • Ability to multi-task with sharp problem solving skills
  • Strong communicator, able to build relationships and rapport easily
  • Adaptable and enjoy working in a fast-paced environment
  • A team player
  • Positive attitude and keen to learn.
  • Ability to work under time constraints

We review applications on a rolling basis and therefore encourage you to apply as soon as possible.

Successful candidates will be offered a competitive salary. The role will be based at 33 Canada Square Canary Wharf - London, E14 5LB, United Kingdom.

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We've signed the Gradcracker feedback pledge.

(This means that we will supply feedback if requested after an interview.)

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Job ID Number: 80015291
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Opportunity Overview

  • Deadline: December 15th, 2022
  • Starting: June 2023
  • Starting Salary: Competitive + benefits
  • 2:1 and above (expected)
  • Summer
  • London
    (Show map)

Preferred Disciplines...

  • Analytics
  • Computer Science
  • Cyber Security
  • Information Technology
  • Software
  • Systems

Also Accepting...

  • All STEM disciplines

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