To provide professional after sales support to the Emerson Process Management Customer base for all products but predominantly for our Ovation Control System. Tasks will include first line maintenance, site installation, commissioning, start-up and repair services.
What you'll be doing
You'll act as first customer contact during project warranty and after warranty period, performing investigation, troubleshooting, resolution and recommendation to issues identified in customer installation in a range of current Ovation products, active Ovation products, maintained Ovation products, third party connectivity products, cyber security products, working independently or under minimum supervision. You'll need to perform services on site, as well as remotely, scheduled or on-call.
Other responsibilities may include:
Executing DCS migrations, evergreens, service and other KOB3 projects.
Assisting factory acceptance testing and performing installation, start up and commissioning of the above range of products.
Conducting Ovation training courses for Operation and Maintenance personnel.
Preparing, maintaining and updating documentation of performed services, installed base information, Customer contacts and service planning in business systems.
Identifying and reporting Sales opportunities.
What it's like to work at Emerson: Find a career doing what's never been done before
Brilliant, driven, passionate people are taking on the world's toughest challenges at Emerson. With approximately 74,000 employees, 155 locations, and 120 years of experience, Emerson achieves what's never been done before.
Qualifications & Experience
You will ideally hold an HNC/level in an Engineering discipline, such as electronics, computer science or control engineering.
An understanding of C&I theory including Control loop configuration and tuning.