"My team is responsible for provisioning and repairing networks, allowing our customers to receive a vast array of products and services from BT, as well as other companies."
Hi, my name is Frank and I joined BT on the Technology programme in September last year. I studied a Master’s Degree in Electrical and Electronic Engineering at Queen’s University Belfast. As part of my final year project I managed a team of engineers, designing and producing a business plan for a next generation touch-less sensor. This was a great experience, and I think this project definitely helped enable me to join BT as a Control Engineering Manager based in Belfast. Since starting, I have faced some challenges, however support from a super team have really enabled me to meet these challenges head on.
My team is responsible for provisioning and repairing networks, allowing our customers to receive a vast array of products and services from BT, as well as other companies. So far, this role has allowed me to gain a broad understanding of now only how our customers make use of our Network, but also crucially how to build relationships within many of the teams. Personal field visits have really allowed me to see beyond the numbers on the daily issues report and see things from our customers’ point of view.
Recently I have been providing support to other teams too, working across teams to maximise our ability to get our customers back in service quickly during periods of extreme weather including gale force winds and flooding. Day to day I have been involved in leading business improvement projects that impact the whole of Northern Ireland including new laptops for engineers, analysing the best patches for our teams to work in, and storm recovery.
The BT Graduate scheme has already provided me opportunities for training, meeting new people and development. I’m looking forward to the challenges that lie ahead, but also some of the fun stuff… including the graduate ski trip this year!