Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, and ground support equipment. Textron Specialized Vehicles markets products under the E-Z-GO®, Cushman®, Bad Boy®, TUG™ and Douglas™ brands; Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.
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About Textron Inc.
Textron Inc. (NYSE: TXT) is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Textron Systems, and TRU Simulation + Training.
Ransomes Jacobsen Ltd are recruiting an Entry Level Product Support Manager who will be based in Ipswich in the United Kingdom. In this position, you will provide technical support and training to the network of Ransomes Jacobsen Ltd Dealers/Distributors, and monitor and help develop dealer/distributor aftersales standards to ensure the highest levels of product support are being maintained.
The roles and responsibilities include, but are not limited to:
Maintaining an in-depth knowledge of the Ransomes & Jacobsen range of turf equipment as well the EZ GO & Cushman vehicle product ranges distributed through the Ipswich facility;
To handle dealer/distributor and customer complaints, and where appropriate investigate and implement a solution that will resolve the problem;
To provide accurate and detailed information to Engineering, Manufacturing and Quality departments as well as communicating with our third-party product suppliers on product field issues;
Working with dealers/distributors within your area to ensure the business and our customers' expectations are being met for after sales support. Assist dealers with understanding and utilising all business procedures and processes, and to help with the introduction of new dealers/distributors when required to support the complete product range. Carry out regular dealer surveys to identify current dealer standards and to identify actions for improvements;
Conducting Service Training courses for Dealers, Distributors and Customers;
As well as being the main dealer/distributor contact for Service matters, be aware of the market for the complete business with respect to dealer/distributor Parts, Training and Warranty issues within your area;
Working in tandem with the Regional Sales Manager for the area you are involved in.
Educated to degree level in mechanical, electrical engineering or similar.
Good commercial, inter-personal and telephone skills
Excellent communication skills, both written and verbal
Full driving licence
Willingness and ability to travel both within the UK and internationally if required.