Graduate Opportunity

Graduate Technical Account Manager

Staines (Surrey)

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Job Description

University Summary:

VMware invests for the future in VMware’s Professional Services Organisation through the VMware Academy which is a global development program that is designed to fast track new graduates from in-depth training into successful careers within the Worldwide Sales and Services organisation. As a part of VMware Academy, you will begin your journey by being immersed in 6 weeks of collaborative training known as Foundation (classroom) in Cork, Ireland. The academy involves sales, technical and product training for all participants.

Upon completion of Foundation training, you will return to your home office to be embedded into your wider team and move into Technical Account Manager Role Based (on-the-job) training over the course of 4-6 months. During your Role Based training you will continue to develop your skills and product knowledge while creating meaningful mentor relationships that will ignite your career. After Role Based training, you will have completed Academy and transition into your role and business unit. We're looking for people who love to win, have strong business ethics and great communication skills. With continued development, manager support, and ongoing mentorships your growth is limitless.

Work here. Transform everywhere.

When you work here, you’re connected to a global community working together to solve the most critical technology challenges. You’re surrounded by a culture of possibility, where ideas ripple out and have a positive impact on communities everywhere.

Business Summary:

VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organisations are building extraordinary experiences by mobilising everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defence-in-depth approach to cybersecurity. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. VMware offers cutting-edge cloud infrastructure and security services to companies of all shapes and sizes. Our world is all about technology, and that world is growing because the imagination, ingenuity and talent of our teams knows no bounds. We believe that creativity sparks innovation and inspires our employees to think of VMware differently and change the world around them.

Job Role and Responsibilities:

VMware Professional Services delivers revolutionising data centres and IT enterprise network solutions through products and services. Our Professional team is responsible for delivering new solutions, building customer confidence, ensuring high product retention rates, helping customer to be satisfied with their investment and making durable relationship with VMware products and solutions.

As an Associate Technical Account Manager (Associate TAM), you will help the UK TAM team to build and maintain post-sales relationships with VMware's customers. These customers are typically large accounts adopting VMware virtualisation software across their data-centres. You will work together with other TAMs in the team ensuring successful implementations, that the customers serve as a positive reference and continue their standardisation on VMware technology. Ultimately you may act as their single point of contact into all of VMware in order to become their trusted advisor. TAMs consult closely with customers to ensure their happiness and Return On Investment with the VMware platform. TAMs are also the customers' virtualization guide and are accountable for identifying and directly addressing all business and technical issues. In addition, TAMs actively expand VMware platform adoption and standardisation within accounts, driving relationships at every level internally and externally to advocate VMware technology and inspire change.

This is a junior profile position working in a collaborative, fast-growing and flexible working environment. After having completed a 6-week initial training and enablement in Cork, Ireland you will:

  • Shadow and support part of the TAM team who provide project leadership for the customer's major VMware initiatives.
  • Assist the other TAMs to answer customer questions and help them to prepare the bi-weekly or quarterly reports.
  • Help to design and develop creative solutions to customer requirements using our server and desktop products, with cooperation from the TAMs, our internal engineering group and consulting architects as required.
  • Handle and drive various requests across multiple client engagements.
  • Function as a front-line technical resource for "methodology" and informal customer questions.

Required Skills:

  • Pursuing Bachelor’s or Master’s degree in Management and Technology, Business Technology, Information Technology Management, Information Technology for Business, Computer Science or relevant field of study.
  • Some knowledge of the use of modern software methodologies, with emphasis on infrastructure design (storage, network and system).
  • Analytical skills regarding technical and project management issues.
  • Excellent communications and interpersonal skills, including ability to interact and communicate with internal and external counterparts.
  • Fluent in English

Preferred Skills:

  • Demonstrated ability in customer-facing situations.
  • Ability working with cross functional teams
  • Fascination with information technology and its use in business.

Equal Opportunities Statement:

We truly believe in the Power of Human Difference. At VMware, we celebrate our people from a wide variety of dynamic backgrounds, experiences and perspectives. We deliver transformative IT solutions by building a community that is inclusive and diverse. The passion and collaboration you will find in joining the team is what makes this opportunity one of the most attractive in the market.

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How to Apply

Job ID Number: R1909495
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