Kenechukwu graduated with an MSc in Electrical and Computer Engineering from Concordia University in 2019. He joined Wiley Edge in November 2019 as a Production Support Analyst for one of the top investment banks.
Kenechukwu goes in-depth about his production support career: the training he received at Wiley Edge Academy, what his role is, why he enjoys it and the type of applications he’s supporting. If you’re considering working in production support, Kene gives you a real insight into what you can expect.
"What made Wiley Edge stand out to me was my recruiter - he went above and beyond to build a relationship with me.
Herman was always updating me with what’s happening. If there were delays, he’d let me know why and keep me up to date with how the process was going. The communication from Wiley Edge was great.
And because they took so much time and care to work with me as a candidate, I knew it would be a good place to work."
"I found the finance industry training was useful and we learned a lot. The instructors were very knowledgeable. When they’re teaching us, they're really talking from experience. They’ve come from the industry and have actually worked in production support.
That’s what stood out for me; learning from people who’ve actually worked in my role and getting a background of the finance industry.
Even though I have a technical background, I hadn’t used Linux before the training. I’m grateful that we learnt it as I use it in my role every day. We use Linux to quickly search through our logs to find the information we need, usually I have four or five different Linux terminals open at the same time!"
"Production support simply means supporting the applications that run in the production environment.
We support the applications that are live - that means people are currently using it. If anything happens to these systems, it’s going to cause challenges for the users. It could even lose them a lot of money.
We make sure that the applications that are used to trade (how the company makes money) is always up to date and running the way it’s designed to run."
