Graduate Opportunity

Graduate Product Support Engineer

Yeovil (Somerset)

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Do you want to work on real-time projects alongside leading scientists and engineers within a globally renowned company?

Leonardo in the UK

Today we are at the leading edge of advanced manufacturing. Learn more about the key role we are playing in the development of UK engineering

The opportunity

Leonardo is an international leader in electronic and information technologies for defence systems, aerospace, data, infrastructures, land security and protection and sustainable ’smart’ solutions. We are globally renowned and are continually expanding, offering exciting opportunities to talented individuals who want to work at the forefront of our technology. With the majority of our engineers having chartered status, you can look forward to working with highly skilled professionals that are passionate about their work.

Our 2 year Graduate Programme

Unlike initial product design, Customer Support engineering requires a mind-set obsessed with the rapid development of innovative technical solutions to keep helicopters flying and lateral and deep analysis of customer feedback to create product improvements which ensure that the Company’s helicopters remain safe and at the cutting edge.

Leonardo Helicopters (LH) UK supports an extensive in-service military helicopter fleet operated by many nations, including some of the most technologic advanced helicopters in the world. Providing LH UK with over 50% of its revenue, the after sales support is an extremely important element of the business. The international customer base offers a very dynamic environment and many exciting opportunities, including international travel, influencing customer operations to improve aircraft availability, reduce cost of ownership and improve safety. As an engineering graduate in Customer Support, you will be given the opportunity and mentoring to develop the skills required to achieve professional recognition as a Chartered Engineer.

As part of the Customer Support Engineering team you will learn about the design, manufacture and through life operation of the aircraft, from initial delivery to maturity. You will be taught how Leonardo Helicopters supports the aircraft by offering technical advice, maintenance publications, electronic tracking of the aircraft’s history and future cost reduction initiatives. In addition, your soft skills will be enhanced to teach you how to effectively communicate with customers, understand the customer issues and be able to present the company at customer and supplier locations.

Typically your placements will consist of 3-6 month rotations across the Customer Support department including the opportunity to do an external placement elsewhere in the business, typically Engineering or Operations. Alongside core placements, the graduate scheme supports personal development, such as DISC profiling and personal branding workshops. Upon successfully completing the scheme the plan is to transition you into a full time role within Customer Support, with a vision to progress within Leonardo.

Key Responsibility Areas

We are currently looking for an energetic Product Support Engineer within Customer Support, who would:

  • Providing technical support to customer issues
  • Providing responses to customer questions
  • Providing technical input into Fault Investigations, Repair Designs and other technical aspects of Customer Support
  • Providing technical input into cost of ownership reduction
  • Communicating with Design on customer issues and seeking solutions to those issues.

Skills, Qualifications & Knowledge Required

  • Minimum 2:1 in a relevant Engineering / Aerospace related Bachelors or Masters Degree
  • The Leonardo Helicopter Graduate Development Programme is a two year programme that allows graduates to complete a number of 3-6 month placements designed to provide practical experience within the organisation
  • Alongside this, graduates complete a number of development activities at company and group level, which aim to ensure a smooth integration into the company whilst providing essential skills, knowledge and networking opportunities.
  • With over 230 trainees at Leonardo Helicopters, from apprentices to graduates, a thriving social network exists with regular organised social events to integrate newcomers
  • Graduates will be based primarily within our Yeovil manufacturing HQ in Somerset; but potential opportunities for secondments and international travel exist
  • Support for relocation is available
  • Flexible working hours
  • Competitive salary
  • Attractive pension scheme


How to Apply

Job ID Number: 001046
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Opportunity Overview

  • January 10th, 2020
  • Competitive + benefits
  • 2:1 and above
  • Yeovil (Somerset)
    (Show map)

Disciplines accepted...

  • Aerospace
  • Cyber Security
  • Electronic
  • Information Technology
  • Manufacturing

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