Graduate Opportunity

Graduate Business - Customer Support

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The Opportunity

Leonardo is an international leader in electronic and information technologies for defence systems, aerospace, data, infrastructures, land security and protection and sustainable ’smart’ solutions. The Leonardo Helicopter Graduate Development Programme is a two year programme that allows graduates to complete a number of 3-6 month placements designed to provide practical experience within the organisation. Alongside this, graduates complete a number of development activities at company and group level, which aim to ensure a smooth integration into the company whilst providing essential skills, knowledge and networking opportunities.

Leonardo in the UK Early Careers

Your story starts here!

Programme Description

The Leonardo Helicopters Graduate Development Programme is designed to support your first steps after leaving university and to help you develop your career. Through a comprehensive 2 year programme, you will have the chance to gain a complete understanding of the organisation and be involved in real challenges from day one. You will have the opportunity to learn from colleagues who are experts in their field, while always being encouraged to use your initiative.

Typically your placements will consist of 3 - 6 month rotations across the technical, material, aircraft maintenance and customer relationship departments within Customer Support and Training (CS&T), primarily focused on Product Support Engineering (PSE). This will include the opportunity to do an external placement elsewhere in the business; this will compliment your company knowledge. The CS&T graduate scheme is a fantastic way to gain practical experience in a wide spectrum of support disciplines which a direct entry position cannot always offer. Additionally, you can begin to build a network of contacts, which will assist you in your future development. Alongside the core placements, the graduate scheme supports your personal development, such as DISC profiling and personal branding workshops, all with the aim of making you in to an all-round professional. Upon successfully completing the scheme the plan is to transition you into a full time role within the company, with a vision to progress within Leonardo.

How this role fits in

Leonardo represents a unique opportunity for a career-minded person to have the best of both worlds; a challenging role with career development prospects and a quality of life that is hard to equal.

As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world class engineering companies. Leonardo Helicopters designs, develops, manufactures and supports an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission and performance critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.

What you will do

Role description

The Graduate Scheme will start with an Induction into Leonardo, followed by a team building event at an offsite location (incorporating all Trainee starts). There will also be a departmental induction to ensure that trainee requirements and expectations are fully established.

Working with world-leading specialists, you will increase your technical skills and capability, and develop your academic and practical understanding of the diverse world that is manufacturing & supply chain.

The Business Graduate (PSE) role can be incredibly varied.  

Workload will include;

  • Project Management
  • Integrated Logistic Support (ILS)
  • Customer Support Management (CSM)
  • Bids and Proposals
  • Quality Assurance
  • Equipment Performance Analysis
  • Cost Benefit Analysis

Who would suit this role?

Leonardo values people that look to always develop throughout their career and along with an eager willingness to learn, a successful training programme with Leonardo involves a drive to deliver results, sometimes from your own initiative, patience and problem solving as well as a need to comply with safety and process compliance at all times. We also view dependability to the programme and learning objectives very highly.

Key Responsibility Areas

A role in CS&T will be incredibly varied, and will grow and develop throughout the scheme.

Responsibilities may include:

  • Working on Bids
  • Working with engineers to understand our products’ performance and reliability in service
  • Business Improvement
  • Project Managing Modifications, Workflow, Offloaded deliverables
  • Liaising with Customers
  • Improving Processes
  • Managing Customer expectations – monitoring contractual obligations

What we are looking for

Mandatory

Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance. Normally this is to the level of Security Check (typically known as “SC”) for our business.

Desired skills:

  • Motivation and confidence to work in a dynamic programmes environment.
  • Works well in a multi-disciplined, cross-functional team.
  • Good communications skills at all levels, both written and verbal.
  • Proficient in the use of MS Office software suite including Project
  • Ability to manage complex projects

Personal qualities:

  • Tenacity, fresh thinking and enthusiasm
  • Analytical Mind
  • A strong team player
  • Conscientious and keen to learn
  • Flexible in terms of working hours and overseas travel.
  • A keen interest in pursuing a career at Leonardo Helicopters

Qualifications required:

  • Minimum 2:1 Bachelors or Masters in Management, Product Design or Business-related subject.

Highly desirable

We are looking for candidates who show a real interest in the organisation, as well as a desire to succeed with us. Self-motivated individuals who are looking to grow and develop with the company are urged to apply!  What makes you stand out from the other candidates?

How will we support you?

Leonardo values people with a passion for technical analysis, judgement and problem-solving. We reward commitment with a competitive remuneration and flexible benefits package including:

  • Competitive starting salary
  • 25 days' holiday and ability to earn flexi-leave
  • Employee Discount Scheme
  • Relocation Allowance
  • Pension scheme (Contributory)
  • Cycle to Work initiative 

We recruit on a rolling basis so don’t delay – these roles attract high competition so APPLY NOW to avoid disappointment.

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Opportunity Overview

  • March 13th, 2022
  • Competitive salary + benefits
  • 2:1 and above
  • Yeovil, Somerset
    (Show map)

Disciplines accepted...

  • Aerodynamics
  • Aeronautics
  • Aerospace
  • Analytics
  • Avionics
  • Computer Science
  • Cyber Security
  • Data Science
  • Finance
  • Hardware
  • IT Architecture
  • Information Technology
  • Maths
  • Naval Architecture
  • Product Design
  • Robotics
  • Software
  • Statistics
  • Systems
  • Telecommunications
  • Web Development

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