Graduate Opportunity

Graduate IT Service Operations Analyst

Edinburgh. Open to all STEM.

Save to shortlist Saved to shortlist Apply now

The Opportunity

*Whilst recorded as Edinburgh based, consideration would be given to candidates preferring to be based at ether Basildon, Luton or Southampton*

Leonardo in the UK Early Careers

Your story starts here!

Programme Description

Do you want to work on real-time projects alongside leading scientists and engineers within a globally renowned company?
Leonardo is an international leader in electronic and information technologies for defence systems, aerospace, data, infrastructures, land security and protection, and sustainable ’smart’ solutions. We are a continually expanding company, offering exciting opportunities to talented individuals who want to work at the forefront of technology. With the majority of our engineers having chartered status, you can look forward to working with highly skilled professionals that are passionate about their work.

Leonardo’s Graduate Development Programme offers you a permanent position to develop your knowledge and skills in our innovative and practical environment. In addition to working with our highly skilled engineers and business professionals, you will complete a 2 year formal training programme to develop the skills you require to be a leading technical or business professional of the future.

Our 2 year Graduate Programme

On joining the Leonardo graduate programme, you will be provided with a wealth of development opportunities in both virtual and applied working environments. On our programme you will engage with challenging and exciting project work, and deliver innovative business or technical solutions as part of a team of subject matter experts. Throughout the programme you will receive coaching and support from your team to achieve your objectives as well as your personal development goals. 

You will gain a wide array of experience in your day to day role, however as part of the programme you will also complete a number of development modules and activities over a two year period. These modules and activities are designed to provide you with the knowledge and skills required to realise your full potential. Leonardo is committed to developing our graduates into leading technical or business professionals, and as such we will also support you through your preferred route for chartership. 

At Leonardo we value individuals who continuously demonstrate a dedication to their personal development, and this is no different for our graduates completing our Graduate Development Programme. We are looking for highly motivated individuals who are willing to take on a challenge to fill our graduate roles, and we will demand a high degree of customer focus and work performance from you in order to meet our operational challenges. If you are willing able to commit to giving your best performance, you will find Leonardo a very rewarding place to work!  

What you will do

How this role fits in

Leonardo is an international leader in electronic and information technologies for defence systems, aerospace, data, infrastructures, land security and protection, and sustainable ’smart’ solutions. We are a continually expanding company, offering exciting opportunities to talented individuals who want to work at the forefront of technology. The purpose of this role is to act as subject matter expert within the IT Service transition team for core and supporting processes associated with the introduction of new IT services into the Leonardo business.

Key Responsibility Areas

  • Responsibilities will include, taking ownership of assigned and specific activities associated with IT Change management, Service Catalogue management, Service quality, Data gathering, Data analysis, Monitoring, Reporting, Communications.
  • Act as day to day point of contact for assigned IT service transition activities, analysing each requirement to ensure it is filtered and actioned correctly for resolution.
  • Proactivity provide support guidance and training across the business as required in the use of IT facilities.
  • Test new IT service introductions to ensure that they are optimised in terms of their ease of use, and identify improvements where appropriate.
  • Provide support to the IT Service Transition team and wider IT team as directed

What we are looking for

Mandatory

Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance. Normally this is to the level of Security Check (typically known as “SC”) for our business.

Qualifications

All of our roles require (a) a minimum of an upper Second class Bachelors/Integrated Masters degree, or (b) a higher degree, such as a MSc or PhD.  In all cases the subject should be engineering, mathematics, physics or another relevant STEM discipline.

Knowledge, experience or exposure to the following would be beneficial –

  • Technical aspects -  end user devices, mobile solutions, Virtual desktop, networks, servers, database.
  • IT service operations processes, service design, service transition, Incident \ problem management, service improvement
  • Service desk operation
  • Applications development \ management
  • Project management

How will we support you?

We want to support you and encourage you to fulfil your potential through:

  • Competitive starting salary & relocation allowance (subject to eligibility)
  • Accelerated graduate performance reviews
  • Generous holiday entitlement and flexible working arrangements
  • Contributory pension scheme
  • Private healthcare options
  • Employee discounts with selected suppliers (including gym membership)
  • Discounted coffee bar & restaurants at each site
  • Free on-site parking

What are you waiting for?

Leonardo is one of the biggest suppliers of defence equipment to the UK MoD,  come and be a part of a community and work with some of the most talented engineers in the UK on some of the most exciting projects around!

We've signed the Gradcracker feedback pledge.

(This means that we will supply feedback if requested after an interview.)

1e127ede32d8f816eacfb0aed73cee11

Job ID Number: 002829
Apply online now
This button will open a new tab and take you directly to the employer's website to apply.
Please remember, if asked, that you found this job on Gradcracker.
Save to shortlist Saved to shortlist
Follow your favourite employers
Save jobs to your shortlist
Receive personalised alerts
Access our live webinars
Register now