Technical Services & Warranty (July 2018) - 12 Month Internship

BMW (UK) Manufacturing

Here at BMW (UK) Ltd we’re responsible for the Sales, Marketing and Aftersales operations for BMW, MINI and Motorrad. We’re based at the Summit ONE campus in Farnborough, Hampshire, home to not only ourselves but BMW Financial Services and Alphabet too.

Overview:

  • We offer a variety of placement roles across all of our 3 core brands; BMW, MINI & Motorrad. The majority of our roles have a Marketing focus but there also opportunities in Finance, HR and Logistics too.
  • We pride ourselves on being able to offer meaningful placement opportunities full of responsibility and a high level of exposure across the business.
  • Placements for 2018 will start in July and you’ll spend your first few weeks having a handover with the current intern to get up to speed.

Working on the technology of the future

An ever-faster evolving digital world is a challenge that the BMW Group is excited about. Today’s car is no longer just a means of transport; it is becoming increasingly digital, networked and autonomous. On the one hand driver assistance systems, communication and information

Technical Service & Warranty

Technical Services and Warranty consist of several teams, which are:

  • Technical Support: Retailer first level and onsite technical support function to guide and assist Retailers with the correct diagnosis and repair of BMW and MINI vehicles, focusing on “Right first time” and reducing repair times, including customer facing support.
  • Product Support: Problem Management Process (PMP) for the UK market, ensuring early identification, validation and detailed analysis of new quality issues are reported to BMW AG quickly and resolved within the shortest possible time.
  • Technical Campaigns and Special Processes: Management of BMW Group product compliance with UK regulations and Technical Campaigns related to safety and quality issues, including vehicle emissions data and security testing for insurance ratings.
  • Warranty: BMW, MINI and Motorrad Warranty and Goodwill claims and audit process for new and used cars to ensure submitted claims are settled and audits performed according to Group standards, while controlling warranty costs in-line with market growth.
  • UK National Workshop: Preparation, maintenance and repair of internal and customer complaint vehicles and motorbikes to the highest standard setting the benchmark for quality or repair.

The team is well respected within the global area of technical service, often being used as a benchmark market and regularly involved in important pilot programmes released from BMW AG.

The successful candidate will support the different areas within Technical Services and Warranty with the analysis, reporting and communication of product quality both internally and the Retailer network.

The position provides the opportunity to work across all areas and gain a holistic understanding of the department and its role with the company.

Key Accountabilities:

  • Analysis of outstanding recall customer data, trying to locate vehicles that have incorrect registered keeper details.
  • Assisting with customer mailing templates and running off batches of letters for recalls and technical actions.
  • Support with the development of a recall VIN look-up for technical actions.
  • Coordinate the Service Information Video programme.
  • Compile the monthly departmental report.
  • Maintenance of the Technical Services and Warranty section of the Retailer communication platform.
  • Monitoring and administration of external emails accounts requiring technical support.
  • German language assistance with translation for BMW Group terms used in documentation, systems and vehicles.
  • Looking at the internet forums and social media for quality issues and trends.

Why you should apply:

  • Modern way of working; no dress code, flexible hours, working from home and empowering office culture.
  • Cool, new office environment with collaboration zones and relaxation areas, to get the best out of you.
  • Students are seen as our future talent and really trusted to come up with new ideas to change the way we operate.
  • 27 days' annual leave + bank holidays.
  • Exclusive and frequent exposure to our product range.
  • Opportunity to support at multiple high profile events like the PGA Championship and Goodwood Festival of Speed.
  • Ability to apply for “Speed-Up” our programme designed to bring talented placement students back into the BMW Group once they’ve graduated.

Application Process

  • Stage 1 Online application form*.
  • Stage 2 Online ability tests (need to be done within 5 days).
  • Stage 3 Telephone interview with the recruitment team.
  • Stage 4 Invite to assessment centres in January.

*If you do not complete the free text questions your application will not be reviewed.

  • Studying towards a Business or engineering related degree.
  • Good communication skills.
  • German Language skills an advantage.
  • Excellent knowledge of MS Office products, especially Excel and Powerpoint.
  • Excel VBA knowledge an advantage.
  • Attention to detail including thorough and precise processing of information.
  • Passion for the automotive industry.

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Opportunity Overview

  • Closing Date: Ongoing
  • Salary: Competitive
  • Accepting: All grades (expected)
  • Opportunity: Work Placement / Internship
  • Placement Duration: Year-long
  • Location: Farnborough (Hampshire)

Other benefits...

  • Modern way of working; no dress code, flexible hours, working from home and empowering office culture
  • Cool, new office environment with collaboration zones and relaxation areas
  • 27 days annual leave + bank holidays
  • Opportunity to support at multiple high profile events like the PGA Championship and Goodwood Festival of Speed
  • Ability to apply for “Speed-Up” our programme designed to bring talented placement students back into the BMW Group once they’ve graduated.

Disciplines accepted...

  • Aerospace
  • Automotive
  • Chemical
  • Civil
  • Electrical
  • Electronic
  • Manufacturing
  • Materials/Minerals
  • Mechanical
  • Process
  • Structural
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How To Apply

APPLY ONLINE
Job ID Number: 170003N2

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