We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibilities from the start. Our experts and mentors will treat you as part of the team from day one; encouraging you to bring your own ideas to the table and to give you the opportunity to show what you can really do.
What would you think? Apply now.
Aftersales Channel Development is focused on creating products and programmes to deliver a class leading customer experience for owners of BMW and MINI vehicles. As the student intern, you will be an integral part of a team, working on a diverse range of topics all geared at enhancing our ownership proposition in a competitive marketplace. This is an opportunity to experience a diverse and fast paced area of the BMW organisation, operating as a key member of the team.
What will you be doing?
This role is cross functional, giving the opportunity to work across Marketing, Digital, Ecommerce, Service and Parts areas, as well as interfacing with other departments within the organisation and our Retailer Network.
As part of the role, you will be involved in the commercial elements of the business, which will include gaining an understanding of the return on investment of our activities, monitoring competitor activity and interacting with contacts across our third party partner/agency landscape.
The role will involve offsite meetings, so a willingness to travel is key, although the majority of your time will be spent at Summit One in Farnborough.
Build effective working relationships with the many stakeholders involved with e-commerce, with a view to maximising the success of BMW Group’s Aftersales e-commerce stores.
Work with members of the Aftersales Product team to effectively integrate BMW & MINI ecommerce channels into their planned marketing activities and also effectively expand the product portfolio.
Work with internal and external stakeholders to effectively deal with negative customer experiences on ecommerce sales channels, with a view to providing an exceptional customer experience.
First point of contact for staff working on the operational side of BMW’s Aftersales e-commerce business – providing help and guidance as required.
Schedule and facilitate meetings with various e-commerce stakeholders, both internal and external.
Support the other Channel Development areas with regular accurate reporting.
Represent BMW UK at a number of external events, engaging with members of the public accordingly.
Qualifications and Experience
On track for a 2:2 in a Business- or IT-related degree.
Any customer facing roles in the past would be beneficial.
Experience selling online either on your own ecommerce platform or one of the major online marketplaces would be advantageous.
Detail orientated with a firm grasp of the English language.
Interpersonal skills are a must as you will be dealing with many people on a daily basis.
A thirst for learning, an eye for detail and a creative flare would all be beneficial in this role.
It is also essential that you are able to work both as part of a team and individually on projects, adding value and delivering against our deadlines / targets.
Excellent communication skills – both verbal and written – essential due to requirement to engage with a diverse range of stakeholders, some of whom have conflicting interests.
Ability to effectively manage multiple tasks/projects simultaneously.
High levels of attention to detail and accuracy in work.
Interest in e-commerce and/or strong awareness of online stores desirable.
Pro-active customer service skills desirable.
Accounting and bookkeeping experience desirable but not essential.
Did you know…
Farnborough is home to our BMW, MINI and Alphabet National Sales Centres. We’re proud of our office environment and achievements.
We offer a modern way of working with an empowering office culture, some aspects of which include:
Our work persona shift – being yourself is effortless and so increases efficiency and reduces wasted energy. For this reason we allow our employees to express themselves through the way they dress.
Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.
Why choose us?
Great Pay – a competitive annual salary of £18,500, 27 days holiday (pro rata to your contract) and a pension scheme.
Rewarding Work-Life Balance – contracted working hours are 37.5 hours a week, helping you develop a fulfilling work-life balance.
Exciting Additional Benefits - throughout your placement you will be supported by our experts and have the opportunity to enjoy other employee benefits.
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