Graduate Opportunity

Graduate Technical Author

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The Graduate Technical Author role

Metaswitch is the world’s leading cloud native communications software company, constructively disrupting the way service providers build, scale, innovate, and account for communication services. Our award-winning solutions power more than 1,000 service provider and mobile operator networks.

We’re proud of the excellent customer care we provide and our documentation is an important part of that. We are now recruiting a Technical Author to join our highly skilled documentation team of eight, based in our head office in Enfield, North London.

Our documentation team work together in a friendly, supportive work environment. They are proactive individuals who learn fast and have a desire to share their knowledge with others. They work closely with our engineering and support teams to produce clear and concise, but technically complex, documentation for an audience primarily comprising experienced telecoms professionals.

The new author will have the opportunity to take primary responsibility for one or more solution areas but will also get the chance to collaborate with other authors. They will work with multiple engineering teams, using both agile and waterfall development methodologies. Our documentation work is extremely varied and includes engineering and end-user documents, embedded help, API documentation and training manuals. It provides the opportunity to work with administrative and technical support functions, as well as our world-class engineers.

Who works at Metaswitch

Who works at Metaswitch

Main Responsibilities

Documentation work is extremely varied and includes the opportunity to work with administrative and technical support functions, as well as our world-class developers. After an initial training and ramp up period, you will:

  • Use engineering documentation and discussions with subject matter experts – some of the best and brightest minds in the industry – to understand our new products and solutions
  • Create customer-focused technical documentation to a high standard consistent with house styles
  • Create and modify simple graphics, diagrams and screenshots
  • Publish documentation in a range of formats to several platforms
    achieve and maintain a high level of technical proficiency in a breadth of documentation and development tools and technologies
  • Peer review other authors’ work within the team.

You have

  • Good A-levels and a minimum of a Bachelor’s degree, in any STEM subject
  • The aptitude for understanding complex technical concepts, and the capability to explain them clearly and concisely
  • Strong attention to detail
  • Energy, enthusiasm, versatility and creativity
  • Excellent interpersonal skills.

Package

We will offer a competitive market salary and, once you have joined us, your salary will be reviewed regularly based on your performance and contribution.

We also offer a competitive package of benefits including a bonus plan, company share plan, a non-contributory pension, life insurance and private medical insurance plans, plus a flexible holiday policy.

Metaswitch is proud of our focus on and commitment to our employees, and that our staff retention is exceptionally high. We’re a company that appreciates and looks after our people.

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Opportunity Overview

  • Ongoing
  • Competitive + benefits
  • All grades
  • Enfield (London)
    (Show map)

Disciplines accepted...

  • All STEM disciplines

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