Graduate Opportunity

Graduate Desktop Support Engineer

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Our story

TATA Consultancy Services is an IT services, consulting and business solutions organisation that partners with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering.

This is delivered through its unique Location Independent Agile delivery model, recognised as a benchmark of excellence in software development. A part of the TATA group, India's largest multinational business group, TCS has over 394,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $ 19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

Global Top Employer

What makes us different as an employer isn't our skills and talents. It's our people. Winning the moniker of 'Global Top Employer' for the 3rd time in a row is just a testament to that!

The role:

Are you a graduate with a passion for delivering excellence?

Do you enjoy working in a fast paced environment, helping our clients solve real life and technical problems?

Are you looking to kick-start your career as Desktop Support Engineer?

Are you available to start your role by October 2019?

If you answered yes to the above, then we would love to hear from you!

As a Graduate Software Test Analyst , you will be joining our team in Uxbridge. This is a Permanent role. You will be responsible for the following:

  • Support issues relating to desktop, laptops, mobile devices, active directory, e-mail related issues, internet browser
  • Build and install desktops, laptops, peripheral devices like monitors, printers, scanners and mobiles
  • Troubleshooting printers and other peripheral devices
  • Device patching and antivirus upgrades
  • User data backup and restore
  • Diagnose and resolve IT related Incidents and service requests using IT Service Management tool – AXIOS ASSYST, Service Now
  • Provide guidance to end users on usage of hardware, software and logged IT related Incidents
  • Software installations.

About you:

You’ll have the following skills and attributes:

  • Right to work in the UK
  • Strong verbal and written communication skills
  • 2:1 or equivalent in Computer Science / Information Technology.
  • Awareness of ITIL processes – Incident, Request, Change and Problem Management
  • Knowledge in troubleshooting network and hardware related issues
  • Knowledge in ticketing tools such as Remedy, ServiceNow, Axios Assyst
  • Knowledge in service request fulfillment and software installation
  • Knowledge in handling issues in Windows Operating Systems
  • Constantly seeks to improve technical knowledge and researches new product capabilities.
  • Hands on experience in handling issues related to desktop, laptop, mobile devices and email services.

What’s in it for you?

  • Hands on experience in a prestigious and global firm working on an exciting project
  • Gaining valuable and transferable industry experience in the technology sector
  • Exposure to internal and client stakeholders
  • Dedicated HR business partner and Buddy scheme to help you settle in and grow
  • Comprehensive induction as well as ongoing training to support you in your role
  • Private medical insurance
  • Cycle to work scheme
  • Employee discount scheme
  • Employee pensions
  • Maitree: Our internal volunteering and social network allowing you to take at least one paid volunteering day per year, as well as take part in social networks,
  • Health and wellness initiatives such as fit4life and purpose4life internal sports events, we also sponsor Marathons internationally
  • Corporate social responsibility: including TCS Mentors
  • Initiatives in mental health, LGBTQ among other diversity and inclusion awareness and support.

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How to Apply

Please send your CV and covering letter to pranali.bole@tcs.com.

If asked, remember you found this job on Gradcracker!

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