Our purpose is to provide great water for a stronger, greener and healthier North West.
Our purpose drives us to deliver our services in an environmentally sustainable, economically beneficial, and socially responsible manner and create sustainable long-term value for all.
We deliver an essential service, help customers in vulnerable situations, invest in local communities, and support jobs and the economy, giving the North West resilience in a changing world.
We protect and enhance urban and rural environments, and adapt to the challenges of climate change, allowing people, wildlife and nature to thrive, making the North West a better place to live now and for the future.
We provide great quality water that people love to drink, safely remove and recycle used water, whilst taking care of beautiful landscapes in the North West every day.
Our core values demonstrate the way we work, and we want to ensure these are clear and easy for all our colleagues to apply to every situation.
They reflect the things we believe are most important to help us deliver our purpose of providing great water for a stronger, greener and healthier North West.
Our strategy to enable delivery of our purpose has six priorities, which permeate everything we do: