"I go home daily knowing that I have had a tangible impact on people’s lives that ultimately leads to helping our most vulnerable customers."
Joined: Summer Placement 2018; Graduate Scheme 2019
Stream: Business Management
Studied: Law with Business LL.b
Current Placement: HomeCare Services Team Leader, Edinburgh.
Why I chose Centrica: Centrica as a company, has a culture and values that really resonated with ones I hold personally. It really is forward-thinking and inclusive. For example, the business structure has innovation ingrained throughout it and having graduates at the assessment centre answer questions simply showed how supportive it is from the outset.
What I enjoy most about my work: Working within the customer journey is really rewarding. Where it is a people management role, I have thoroughly enjoyed getting to know my team to create and implement a personalised development journey to boost agent performance leading to better customer service. I go home daily knowing that I have had a tangible impact on people’s lives that ultimately leads to helping our most vulnerable customers.
Highlight of the grad scheme so far: Being able to implement change and take ownership to direct the tone of the team- from ideation right through to delivery. Through this, I have been able to be create new growth and NPS incentives within the team culture which has led my team to be the top performing within the section.
Advice to applicants: Be yourself- be inquisitive! Centrica is an innovative business and therefore values your opinion so don’t be afraid to be yourself. Diversity in opinion helps for organisational growth, and the application process is set up to encourage this.