Graduate Opportunity

Graduate Engineer - Operations

Save to shortlist Saved to shortlist Apply now

Due to continued expansion we are looking for a Graduate Engineer to join our Operations department.

As a Graduate Engineer looking for one of their first roles, you will be able to use your technical knowledge and see your career flourish with a market leader.

If you are looking for a role where you can start your journey, this is the role for you!

Working at Content Guru

Find out more about careers available at Content Guru.

The Role

  • Develop and continuously improve processes and tests in order to maintain quality service
  • Working directly with databases, configure services and billing
  • Configuring all aspects of a customer’s services for our omni-channel cloud communications service.

The Person

  • 3x A-C Grade A levels or equivalent
  • Bachelors Degree in a STEM, Computer Science or related subject (desirable)
  • Experience communicating technical information to a variety of technical and non-technical people
  • Experience or knowledge of database query language (i.e. SQL) or a desire to learn
  • Good experience in a customer facing role.

The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the UK and hold a valid work visa if applicable.

1e127ede32d8f816eacfb0aed73cee11

How to Apply

Please send your CV and Covering letter to SDH@redwoodtech.com

If asked, remember you found this job on Gradcracker!

Don't forget...

Application feedback...
We've signed the Gradcracker feedback pledge.
Find out more

Opportunity Overview

  • Ongoing
  • Competitive + benefits
  • All grades
  • Bracknell, Berkshire
    (Show map)

Disciplines accepted...

  • All STEM disciplines

Employee Profiles

View more »

Watch our videos

Watch more of our videos »

More on our Hub