Graduate Opportunity

Graduate Support Engineer

Tokyo. Fluent Japanese speaker.

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The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru

We deliver cloud communications solutions that help organisations.

The Role

Due to continued expansion we are looking for a Support Engineer to join our fantastic Engineering Support department in Tokyo.

As an Engineer who is looking for a new challenge and has a passion for problem solving, you will deliver exceptional technical solutions to our customers from first call to resolution.

If you are looking for a role where you can make a difference, this is the role for you!

Responsibilities include:

  • Ownership of all incidents, service requests and queries from start to resolution
  • Prioritising and categorising faults promptly
  • Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers
  • Providing excellent customer service at all times.

The Person

  • Bachelors degree/equivalent in STEM, Computer Science related subject or applied services
  • Good experience of delivering customer service
  • Great communication skills
  • Must be able to speak fluent Japanese.

Benefits

  • Holiday: 20 days + bank holidays
  • Health: A health cash plan, giving money back towards day to day healthcare costs
  • Development: Access to thousands of e-learning courses
  • Travel: Free onsite parking and a cycle to work scheme
  • Pension: Standard statutory pension
  • Reward: An annual pay review and bonus scheme are in operation for 2020 (colleagues eligible the calendar year after joining). A scheme for 2021 will be considered.

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in Japan and hold a valid work visa if applicable.

We've signed the Gradcracker feedback pledge.

(This means that we will supply feedback if requested after an interview.)

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How to Apply

Please send your CV and Covering Letter to SDH@redwoodtech.com.

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Opportunity Overview

  • Ongoing
  • Competitive + benefits
  • All grades
  • Tokyo
    (Show map)

Disciplines accepted...

  • All STEM disciplines

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