Graduate Opportunity

Graduate Support Engineers

Bracknell, Berkshire. Multiple vacancies.

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The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Working at Content Guru

Find out more about careers available at Content Guru.

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

You didn’t know this but we’ve been waiting for someone like you to be part of our business. As an innovative, growing, international cloud communication provider we are always looking for the best of the best when it comes to colleagues within our business. 

We are looking for graduates with a real passion for tech to join our international Support team Bracknell. We believe in promoting from within and are proud that many graduates have succeeded in different areas such as Apps Engineering, Sales and Operations after having started in Support.

If you are looking for a role where you can make a difference, this is the role for you!

The Role

  • Maintaining ownership of incidents from the initial customer report to resolution
  • Prioritising and categorising faults promptly
  • Delivering software or infrastructure upgrades
  • Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues
  • Maintaining a commitment to keeping customers informed as well as building and maintaining relationships of trust with customers
  • Providing excellent customer service at all times

The Person

  • Bachelors degree in STEM or Computer Science related subject
  • Experience communicating technical information to a variety of technical and non-technical people
  • Highly technically able
  • Strong problem solving skills
  • Good experience of delivering customer service
  • Great spoken and written communication skills

Benefits

  • Holiday: 20 days + bank holidays
  • Health: A health cash plan, giving money back towards day to day healthcare costs
  • Development: Access to thousands of e-learning courses
  • Travel: Free onsite parking and a cycle to work scheme
  • Pension: Standard statutory pension
  • Reward: An annual pay review and bonus scheme are in operation for 2020 (colleagues eligible the calendar year after joining). A scheme for 2021 will be considered.

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the UK and hold a valid work visa if applicable.

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How to Apply

Please send your CV and Covering Letter to SDH@redwoodtech.com.

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Opportunity Overview

  • Ongoing
  • Multiple vacancies
  • Competitive salary + benefits
  • 2:1 and above
  • Bracknell, Berkshire
    (Show map)

Disciplines accepted...

  • All STEM disciplines

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