In December 2018, Reconomy acquired Valpak Limited. Valpak Limited is the UK’s leading provider of environmental compliance and data management services, in the UK and internationally.
About the role
The International Data Account Manager plays a key role in the offering of Valpak’s International & Environmental Compliance Service. The key responsibility within this role is the account management of Valpak customers and their compliance overseas; this involves core activities such as advising on obligations under environmental legislation overseas, data manipulation and liaising with international compliance schemes in order to manage the customer’s compliance in that country.
Valpak - Driven by Tomorrow
Valpak's aim is to create a sustainable, waste free world - helping customers to reduce waste and recycle more.
The International Data Account Manager is the first point of contact for the customer’s international compliance and data queries.
You will be responsible for manipulating and collating final data submissions under a variety of different country regulations, including but not limited to, waste packaging, waste electrical and electronics (WEEE), waste batteries and textiles. You will quickly develop a good knowledge of the relevant environmental waste compliance regulations, ensuring that all international data obligations are met for accounts and the customer is compliant in all relevant countries. It is important that you are confident with handling large data sets and ensuring data accuracy is to a high standard.
Provide excellent levels of customer service as the first point of contact
Coordinate customer’s compliance in other countries, liaising with the relevant compliance schemes/authorities on their behalf
Advise and update allocated accounts on compliance requirements which affect them in relevant countries
Ensure the customer’s compliance requirements are met at all times
First point of contact for phone calls and incoming emails from potential prospects
Ensure that international compliance data is accurate and submitted on time
Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
Ensure data received from customer contains necessary information
Become an expert in utilising in house software system (EPIC) including data input and analyses of weights information
Manipulate data into relevant format for each country/regulation
Use various tools to consistently check and improve on the accuracy of international data
Use data skills to provide useful information for accounts such as swings analysis and trends
Explaining & selling service to prospective clients
Following up all leads and opportunities and attending sales meetings where necessary
Develop and maintain a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided
Understand legislation in order to manage companies’ compliance on their behalf and keep them updated with any potential changes which may affect them
Completion of legal documentation, coordinating with various authorities, schemes and the client
Understand compliance requirements (often in multiple countries) and build relationships with key contacts
Maintain up to date knowledge of EU and non EU regulations
Proactively seek out opportunities to make efficiencies and further develop the service
Inspect and advance current procedures
Optimise data automation practices
What you'll need
Advanced IT skills, particularly Microsoft Excel (VBA or other coding knowledge desirable)
Ability to quickly take on large quantities of technical information
Excellent planning, scheduling and organisation skills
A customer focused approach
Solution orientated problem solving ability
Excellent communication skills, both written and verbal
A knowledge of analysing and manipulating large volumes of data is desirable