The International Account Manager plays a key role in the service offering of Valpak’s IEC services. The role involves undertaking research into the requirements of environmental compliance legislation overseas, confirming companies’ obligations and assisting with their compliance. The International Account Manager manages the accounts and is responsible for ensuring customers’ compliance outside of the UK; this includes activities such as liaising with overseas compliance schemes, advising on forecasts and invoices, manipulating, checking and submitting data.
Valpak - Driven by Tomorrow
Valpak's aim is to create a sustainable, waste free world - helping customers to reduce waste and recycle more.
Handle customer accounts
First point of contact for phone calls and incoming emails
Explaining and selling IEC services to prospective clients
Following up all leads and opportunities and attending sales meetings where necessary
Develop a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided
Understand legislation enough to manage companies’ compliance on their behalf
Ensure clients gain a clear understanding of their obligations under various legislation
Completion of legal documentation, coordinating with various authorities, schemes, and the client
Understand compliance requirements (often in multiple countries) and build relationships with key contacts
Ensure diplomacy and professionalism to maximise third party relations
Maintain up to date knowledge of EU and non-EU regulations
Excellent organisational skills, and customer service standards
Competency to multitask, prioritise and manage own workload with limited supervision
As well as the benefits listed below, we also offer one day per year as a volunteering day, where we encourage staff to spend some time in their working day volunteering in any way they wish or to get involved in a variety of activities listed by the company.