EPR Customer Representative

Business, Project Management, Analytics.

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Join Valpak - an employer of choice
We strive to be an employer of choice. Hear firsthand from members of our team what it's like to work at Valpak.

You will assist in driving this goal by supporting the delivery of accurate and timely data declarations as specified by environmental legislation and voluntary commitments. You will help support our customers to comply with environmental legislation and give insights to the packaging they handle, allowing them to make meaningful changes with confidence.

What will I be doing?

Valpak is a dynamic and forward-thinking environment, where innovation is valued. Valpak is continually evolving to address the changing landscape of environmental regulations and sustainability. Valpak is at the forefront of environmental compliance and sustainability solutions, helping to make a positive impact on the planet and a more sustainable, waste-free future.

Valpak Data Insights work with and for our 400+ customers, to build an accurate data set to ensure our customers are compliant with a range of legislative and voluntary commitments. We liaise with suppliers, conduct bespoke weighing services, and use our market leading product and packaging weights database, to fill in the gaps. The result is a detailed, comprehensive data set of the customers business obligations that can be viewed and reviewed in our Insight Platform. In addition to helping our customers to be compliant, we provide actionable insights derived from our data to help our customers make informed decisions & drive towards their sustainability goals.

The EPR Customer Representative role is customer focused, with some data elements. As the EPR Customer Representative you will support a portfolio of our key customers by being the primary point of contact. Your main responsibilities will include working collaboratively with the EPR Data Consultant to ensure that timely and accurate submissions are made for our key customers. As well as maximising the value our customers derive from our services, addressing issues proactively, working to ensure our customers goals are understood and met, and leading upselling opportunities.

The EPR Customer Representative should be a highly motivated, pro-active individual who thrives on delivering customer service excellence, sustaining long-term customer relationships, and contributing to service development based on customer feedback.

Key Accountabilities

Account Management   

  • Manage a portfolio of accounts covering all Producer Responsibility legislation (Packaging, EPR, Plastic Packaging Tax, WEEE and Batteries) across a multi-tiered service offering


  • Communicate effectively with  EPR Data Consultants to ensure the customers’ critical path is created, shared, and adhered to.
  • Ensure progress, customer queries and expectations are shared with the Data Insights Analyst

Timely and Accurate Submissions

  • Work in partnership with the  EPR Data Consultant to ensure all submissions are planned and delivered prior to deadlines
  • Ensuring that data submitted to the relevant authorities complies with legal requirements and regulations
  • Attend and lead audits of client’s data collection methods and submissions
  • Provide bespoke training and support to customers

Industry & service knowledge

  • Maintain an up to date understanding of the wider industry, hot topics, policy updates & service developments

Customer Service Excellence

  • Build and maintain strong working relationships with our customers
  • Facilitating free flow communication between Valpak and our customers
  • Share insight between our customers and the Data Insight Analysts
  • Lead customer meetings & represent Valpak at audits and events

Service Growth

  • Identify and understand the needs and goals of the customers and collaborate with the operations team to affect service innovations and enhancements
  • Use a comprehensive knowledge of Valpak services to generate cross and up selling opportunities   

About you

You will have:

  • Excellent written and verbal communication skills
  • A customer-centric approach
  • Ability to quickly take on large quantities of technical information
  • Highly IT literate in MS suite
  • Solution orientated problem-solving ability
  • Collaborative working style
  • Excellent planning, scheduling and organisation skills
  • Full, clean UK driving licence.
  • Minimum: Educated to at least A level standard or equivalent
  • Desirable: Educated to Degree level or equivalent.

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

Benefits & Rewards

  • Hybrid working available, happy to talk flexible working
  • Up to 10% bonus
  • Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
  • Critical illness, Life assurance & disability income protection
  • Option to join private medical insurance, subsidised gym membership, and bike to work scheme
  • Contributory pension scheme
  • Wellbeing initiatives and support including Wellbeing App access
  • MyPerks discounts platform

We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.

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  • Deadline
  • Salary
    £26,000 - £28,000 + benefits
  • Degree required
    All grades
  • Location
    Stratford-upon-Avon (Hybrid)
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Preferred Disciplines...
  • Analytics
  • Data Science
  • Information Technology
  • Maths
  • Statistics
Also Accepting...
  • All STEM disciplines
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