Graduate Parts Specialist

The Parts Sales Specialist is responsible for fulfilling parts orders, managing parts inventory and providing excellent customer service and technical expertise to all customers. This position requires an acute attention to detail, ability to establish positive relations with vendors, customers, Sales/Service/Product Representatives and other departments. Excellent customer (internal and external) service is the driving force for this position.

Key functions:

• Assist customers by using electronic catalogues or other resources to properly identify items as needed, verify correct parts for machine, price, and availability
• Process parts orders for customers as well as road and workshop technicians.
• Follow up on parts orders and communicate with customers to ensure they are being properly served.
• Maintains stock levels, receiving and shipping parts, and in issuing local purchase orders.
• Receive parts from shipping source and ensure customers receive them in a timely manner by calling the customer, delivering, etc.
• Works with and communicates regularly with fellow other departments to help each other provide an outstanding experience for the customer.
• Build strong cohesiveness between Service and DDC teams to support high asset utilisation in end customer applications.
• Controls the active fleet requirements through the integration and follow up of Dyn@link reports.
• Promotes business opportunities with customer through the development of special campaigns based on active fleet and creation/extension of service contracts.
• Promotes parts sales campaign with the machine sales and service teams.
• Other duties as assigned.

Skill, knowledge and experience required:

• Customer service mindset
• Eagerness to learn and grow
• Professional manner in person and on the phone with customers
• Strong communication and collaboration skills; willingness to communicate transparently even when it’s hard
• Detail oriented with strong organisation, time management
• Ability to multi-task and shift priorities in a changing environment
• Ability to work under pressure and use good business judgment
• Ability to work independently and with others to problem solve and drive continuous improvement
• Personally accountable and committed to follow-through to ensure customer satisfaction
• Willing to train others and committed to ongoing personal development
• Ability to use a variety of information technologies is essential, including e-mail, word processing and spreadsheet (MS Word, Excel, Outlook)

Benefits

• Training will be provided
• Development opportunities are available

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