Crane ChemPharma Flow Solutions is a division within the Fluid Handling Business Segment of Crane Co, a US multi-national which specialises in highly engineered products in niche markets.
Crane ChemPharma designs, manufactures, markets, and distributes a range of process valves and actuators under the Saunders, Xomox, Revo and Resistoflex brand names for a wide range of applications in a number of industries including the chemical and biopharmaceutical industries.
This role is based on site five days a week.
Principle Responsibilities:
Request for Quotation (RFQ)
Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
Controls and manages RFQ workflow
Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
Quotation follow up for order execution
Order Feedback
Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
Controls and manages Feedback Workflow
Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
Orders
Supports order booking and administration process
Complaints
Controls and manages CAT A/B VOC Workflow process
Other
Coordinates Fusion Maintenance and Price List Creation
KPI Management
Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
Analyses project wins and losses.
Inside Sales Initiatives
Performs other duties as required.
Qualifications/Experience:
Preferably Honours degree in business management (or similar, e.g., marketing, sales)
Knowledge of Systems Administration and Management
Excellent PC skills (MSO)/Excellent interpersonal/telephone skills.
Detail orientated, able to maintain accuracy under pressure
We've signed the Gradcracker feedback pledge.
(This means that we will supply feedback if requested after an interview.)
Please note that for graduate positions, we do not offer sponsorship for work visas or immigration. Candidates must have the legal right to work in the UK to be considered for this role.
