Business Analyst Intern

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build your career in business analysis within a large-scale public sector digital programme supporting citizen-facing services
• Gain hands-on experience working in agile delivery teams helping shape new features, service improvements and business transformation initiatives 
• Learn from experienced Business Analyst mentors while developing practical skills in requirements analysis, user-centred design and digital service delivery

The Role 

We're looking for students local to Newcastle/the North East to join our team as a Business Analyst Intern.

Work within an agile delivery squad supporting the development and enhancement of citizen-facing digital services.

Collaborate with experienced Business Analysts, operational stakeholders, designers, developers and testers to understand user needs, document requirements and support the delivery of business, transformation, automation and legislative changes.

Develop practical experience of modern business analysis techniques, agile delivery methods and user-centred service design while contributing to the continuous improvement of public services.

Your responsibilities: 

• Support Business Analysts in understanding and documenting business and user needs
• Assist with requirements gathering activities, including workshops, stakeholder discussions and process reviews
• Help create and maintain user stories, acceptance criteria and delivery documentation 
• Use Jira and Confluence to capture requirements, manage delivery artefacts and support backlog activities
• Collaborate with operational, design, development and testing colleagues to understand change impacts
• Support analysis of business processes and identify opportunities for service improvement and automation
• Assist in documenting current and future state processes
• Participate in agile ceremonies including sprint planning, backlog refinement, reviews and retrospectives
• Support testing and validation activities to ensure delivered solutions meet business requirements
• Contribute to continuous improvement initiatives and sharing of knowledge across the team

More details:

• Works standard office hours of 9:00am to 5:00pm, with no shift work.
• The team also works in a hybrid model.
• During the initial period, the candidate may be asked to spend more time in the office and work closely with one or more mentors to support development and team integration.

Your Profile

Essential skills/knowledge/experience: 

• Strong written and verbal communication skills
• Logical and analytical problem-solving ability
• Interest in improving services and solving business problems
• Ability to understand/ingest complex information and simplify
• Curiosity and willingness to learn new concepts and technologies
• Effective collaboration and teamwork skills
• Ability to organise and manage tasks effectively
• Customer-focused mindset with empathy and professionalism
• Basic digital literacy including Microsoft Office tools

Desirable skills/knowledge/experience:

• Awareness of Agile ways of working
• Interest in user-centred design and digital services
• Exposure to process mapping, analysis or documentation activities
• Broad understanding and appreciation of digital technologies and programming
• Office 365 product suite (Word, PPT, Excel and Copilot)
• Understanding and appreciation of generative AI   

Rewards & Benefits 

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing 

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. 

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. 

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. 

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

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