Technical Support Unit Officer

Electronics, Electrical, Telecommunications.

About Us

Dyfed-Powys Police is the largest geographical police area in England and Wales, covering 4,188 square miles over the four counties of Carmarthenshire, Ceredigion, Pembrokeshire and Powys. We serve more than 515,000 people.

An exciting opportunity has arisen to join us as a Technical Unit Support Officer in the Criminal Investigation Department.

About the Role

As part of a small team, you will deliver specialist support and technical assistance within covert and overt surveillance operations throughout the Dyfed Powys Policing area.

Must have a flexible approach to work as there will be a requirement to work unsocial hours with short notice duty changes dependent on operational need and form part of the on-call and weekend working rota to protect the public and property in supporting operational objectives and associated work demands.

Must be qualified to min. of HND/HNC/BTEC standard or equivalent in one or more of the following ESSENTIAL areas: Electronic Engineering, Computing/Network Engineering, Electrical Engineering, Telecommunications Engineering, Video Engineering, Radio Frequency Engineering, Audio Engineering or possess equivalent work experience bringing the role holder to a comparable level.

Must be skilled in using specialised software and hardware related to own area of work to include practical knowledge and experience of TC /IP, LAN, WAN networking and internet security technology and have previous knowledge/experience in at least three of the following subjects:

  • Electronics.
  • IP networking
  • CCTV and video transmission.
  • Audio principles.
  • RF principles.
  • IT software and hardware
  • Telecoms

Must hold a full manual driving license (Category B licence) and able to travel within the force area as required by the role.

What you will be doing? 

  • The successful candidate will provide innovative technical support services to a wide variety of customers, capturing intelligence to progress an investigation or evidence to secure a conviction utilising of a wide range of technical assets. These will include imaging, audio, various electronic devices and IP networks in support of the proactive policing efforts within Dyfed Powys Police.
  • Complete site surveys, feasibility assessments, installation, maintenance and extraction of technical equipment according to tasking requirements and legal frameworks.
  • Carry out the installation, routine maintenance, repair, manufacture and modification of equipment including the construction of "hides" to camouflage and protect equipment, working under pressure in hostile environments, including working at height, confined spaces, darkness and inclement weather.
  • Recover Digital CCTV from 3rd party systems throughout the force area, in compliance with the Forensic Science Regulators Codes of Practice and NPCC Digital Imaging and Multimedia Procedure.

What can you expect?

  • All new starters will have a buddy/mentor to support you when you join
  • 24 days' annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
  • Additional 24 days' flexi leave (role dependant)
  • Access to on-site gyms and fitness classes
  • Hybrid/Agile working (role dependant)
  • Discounts from various retailers via the Blue Light Scheme
  • Cycle to Work Scheme 
  • Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
  • Pension scheme
  • Staff Support Networks
  • Flexible working opportunities
  • Generous maternity/paternity and adoption leave entitlements.
  • Sick pay provisions
  • All candidates are subject to vetting and medical checks.

Diversity and Welsh language

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.

We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

Click here to view the job description in Welsh

Diben y rôl

Darparu gwasanaeth cymorth technegol arloesol i amrywiaeth eang o gwsmeriaid, gan gasglu gwybodaeth i ddatblygu ymchwiliad neu dystiolaeth er mwyn sicrhau euogfarn sy'n cynnwys defnyddio ystod eang o offer. Bydd y rhain yn cynnwys delweddu, sain, amrywiol ddyfeisiau electronig a rhwydweithiau IP i gefnogi'r ymdrech blismona ragweithiol o fewn Heddlu Dyfed-Powys.

Penodol i'r rôl

  • Cwblhau arolygon safle, asesiadau o ddichonoldeb, gosod, cynnal a chadw a echdynnu offer technegol yn unol â gofynion y dasg a'r fframweithiau cyfreithiol.
  • Gwneud gwaith gosod, cynnal a chadw arferol, atgyweirio, cynhyrchu ac addasu offer gan gynnwys creu “mannau cuddio" i guddliwio a diogelu offer, gweithio dan bwysau mewn amgylcheddau digroeso, gan gynnwys gweithio ar uchder, mannau cyfyng, tywyllwch a thywydd garw.
  • Adfer fideo teledu cylch cyfyng digidol o systemau trydydd parti ledled ardal yr heddlu, yn unol â chodau ymarfer y Rheoleiddwyr Gwyddor Fforensig a Gweithdrefn Delweddu Digidol ac Amlgyfrwng Cyngor Cenedlaethol Penaethiaid yr Heddlu.
  • Ymgymryd ag archwiliadau o wrthfesurau gwyliadwriaeth technegol (CSCM) o asedau sefydlog a symudol ar gyfer cwsmeriaid mewnol ac allanol.
  • Cadw cofnod manwl o'r holl waith a wneir y gellir ei ddefnyddio fel tystiolaeth mewn Llys Barn.
  • Paratoi datganiadau at ddibenion casglu tystiolaeth gan sicrhau cydymffurfedd â Deddf yr Heddlu a Thystiolaeth Droseddol a gofynion cyfreithiol eraill a mynychu'r llys i roi tystiolaeth fel tyst arbenigol fel y bo angen.
  • Cynnal gweithgareddau ffilmio fideo o rai troseddau mawr, digwyddiadau mawr, sefyllfaoedd trefn gyhoeddus, digwyddiadau o ddiddordeb arbennig ar draws yr heddlu ac adnabod unigolion dan amheuaeth ar fideo yn unol â Deddf yr Heddlu a Thystiolaeth Droseddol.
  • Cynnal asesiadau o risg gweithredol manwl a gweithredu newidiadau i wella iechyd a llesiant, llety a’r ffordd y caiff offer eu defnyddio.
  • Cynnal a chadw offer technegol er mwyn sicrhau parodrwydd gweithredol a sicrhau bod offer yn cael eu defnyddio, eu storio, eu hadfer a’u gwaredu'n ddiogel yn unol â chyfarwyddyd Rheolwr yr Uned Cymorth Technegol, yn unol â fframweithiau cyfreithiol a pholisi'r sefydliad.
  • Creu cynlluniau a gorchmynion gweithredol er mwyn sicrhau bod lleoliadau yn cydymffurfio â fframweithiau cyfreithiol.
  • Cael a diogelu tystiolaeth/deallusrwydd arbenigol a phroffesiynol o offer gwyliadwriaeth dechnegol, gan sicrhau bod yr holl waith yn cael ei gyflawni o fewn gofynion y fframwaith cyfreithiol er mwyn sicrhau cadernid y dystiolaeth
  • Rhoi cyngor ar ddatrysiadau technegol i uwch-swyddogion ymchwilio yn ystod y broses o bennu tasgau a chydlynu, cynnal cynllunio a pharatoi technegau ac offer i fodloni amcanion strategaeth ymchwilio y cytunwyd arni.
  • Ymgymryd â rôl y Dirprwy Reolwr Technegol yn unol â'r Rheoleiddiwr Gwyddor Fforensig (FSR) wrth gynhyrchu gweithdrefnau gweithredu safonol a chyfarwyddiadau gwaith i fodloni'r safonau sy'n ofynnol gan y Rheoleiddiwr Gwyddor Fforensig sy'n ymwneud â phrosesau fideo a sain.
  • Gosod systemau larwm arbenigol ar gyfer achosion cymhleth, diogelu tystion ac achosion sensitif.
  • Hyfforddi gweithredwyr cudd-wylio i ddefnyddio asedau technegol cudd a'u cymwysiadau meddalwedd arbenigol cysylltiedig.
  • Cynorthwyo i gynghori'r Comander Arian, y Comander Arfau Tanio Strategol, y Comander Arfau Tanio Gweithredol a’r Crëwyd ar: Comander Arfau Tanio Tactegol mewn digwyddiadau ar faterion cymorth technegol sy'n ymwneud ag amddiffyn pobl a/neu eiddo a defnyddio offer i gefnogi digwyddiadau o'r fath.
  • Cefnogi Rheolwr yr Uned Cymorth Technegol i farchnata Uned Cyfeirio Technegol yr heddlu drwy gyflwyniadau i godi ymwybyddiaeth o’r uned i gynulleidfaoedd sy'n cynnwys myfyrwyr Rhaglen Dysgu a Datblygu Cychwynnol yr Heddlu, cyrsiau hyfforddi Adran Ymchwilio i Droseddau, negodwyr gwarchae gwystlon a chanolfan goch er mwyn sicrhau bod personél perthnasol yn deall gallu'r adran a sut y gall ddarparu cyfleoedd ymchwilio.
  • Cynorthwyo'r Rheolwr Cymorth Technegol gydag amrywiaeth o dasgau gweinyddol, gan gynnwys amcangyfrif cyllidebau blynyddol a diwygiedig, tasgau data ystadegol ac ati.
  • Hyfforddi a mentora prentisiaid / hyfforddeion yr Uned Cymorth Technegol drwy gydol eu cyfnod hyfforddi.

Rôl gyffredinol

  • Rhoi cyngor a chyfarwyddyd hyd at bwynt y datrysiad.
  • Ymgymryd â gweithgareddau a thasgau gweinyddol fel y bo angen.
  • Darparu gwasanaeth effeithiol ac effeithlon i gwsmeriaid mewnol ac allanol gan sicrhau bod cyfrinachedd yn cael ei gynnal bob amser.
  • Cyfathrebu'n effeithiol â chwsmeriaid mewnol ac allanol.
  • Sicrhau bod systemau’r heddlu’n cael eu cynnal a’u diweddaru’n effeithiol yn unol â phrosesau busnes.
  • Sicrhau bod yr holl waith a wneir yn cydymffurfio â deddfwriaeth berthnasol a pholisïau a gweithdrefnau'r heddlu, gan gadw i fyny â thechnolegau sy'n dod i'r amlwg ac arferion gorau.
  • Cydymffurfio a gweithredu yn unol â deddfwriaeth berthnasol, polisïau a phrotocolau Heddlu Dyfed-Powys, gan gynnwys y cod moeseg, y proffil asesu datblygiad, cyfle cyfartal, iechyd a diogelwch, rheoli gwybodaeth yr heddlu, diogelu data a diogelwch gwybodaeth. 
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Save to shortlist
Shortlisted
  • Deadline
    August 12th, 2026
  • Salary
    £43,668 - £47,046 + benefits
  • Degree required
    Bachelor's
  • Location
    Carmarthen (South Wales)
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Disciplines Accepted...
  • Electronic/Electrical
  • Hardware
  • Information Technology

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