We may close for applications earlier than 15th November due to high volumes, however this programme will not close any earlier than 1st November 2026.
Where Better Begins - Early Careers
A career at Sky is where better begins.
About this programme
Launch Your Career in Customer Finance.
Our Customer Finance Graduate Programme offers a unique opportunity to gain hands-on experience across multiple areas of our business while helping us deliver great outcomes for our customers.
Over two years, you'll complete three eight-month rotations across Credit Risk, Billing and Operational Compliance & Fraud, building skills in data analysis, customer journeys, stakeholder management and regulatory compliance. The programme is designed to give you broad exposure to customer finance, helping you develop the knowledge, experience and network needed to build a successful career at Sky.
Location: Livingston (with some time in our Dunfermline office)
What you’ll be doing
During the programme you will undertake four 6-month rotations across:
Credit Risk - Learn how we manage customer accounts, reduce fraud, support customers experiencing financial difficulties and work with external partners to deliver positive customer outcomes. You’ll:
Support management information reporting and performance pack preparation.
Develop an understanding of credit risk reporting and key performance metrics.
Learn about customer account and debt management journeys.
Support change initiatives and track delivery progress.
Work with data to identify trends and insights.
Gain exposure to third-party supplier and partner management.
Billing - Develop an end-to-end understanding of the billing and payments landscape, ensuring our customers are billed accurately and fairly. You’ll:
Learn how billing and payment journeys operate.
Support reporting and management information activities.
Contribute to assurance processes and controls.
Gain exposure to AI-enabled validation and assurance tools.
Support the delivery of business change initiatives.
Analyse data to support decision-making and continuous improvement.
Operational Compliance - Gain experience across fraud prevention, fraud awareness and regulatory compliance, helping to protect both customers and the business. You’ll:
Develop an understanding of Sky's products, services and customer systems.
Assist with compliance monitoring and regulatory reporting.
Support responses to regulatory data requests.
Fraud
Support customer fraud awareness campaigns.
Work with fraud technology teams to understand fraud systems and strategy development.
Analyse data to support fraud prevention and detection activities.
What you'll learn
Throughout the programme you'll develop:
Data analysis and reporting skills.
Customer and commercial awareness.
Change and project delivery skills.
Stakeholder management, communication and influencing skills.
Understanding of customer journeys and performance measures.
Experience working in a regulated environment.
This programme provides a rare opportunity to gain experience across several key Customer Finance functions while making a meaningful contribution to the customer experience.
You'll work alongside experienced professionals, receive structured development support and build the skills needed to accelerate your career. By the end of the programme, you'll have developed a strong understanding of customer finance, built a valuable internal network and gained practical experience across multiple business disciplines.
What are we looking for
The one essential requirement is that you’re currently in the final year of your undergraduate degree, completing a postgraduate qualification, or have already graduated. Your degree can be in any subject.
Skills that will help you thrive:
Enthusiastic graduates who are curious, collaborative and motivated to make a difference.
Strong analytical and problem-solving skills.
An interest in using data to understand performance and identify opportunities.
Great communication and relationship-building skills.
A collaborative approach and the ability to work effectively with a wide range of stakeholders.
Strong organisational skills and the ability to manage multiple priorities.
A curious mindset, proactive attitude and a willingness to take ownership of your own development.
Adaptability and enthusiasm to work across different teams and business areas.
Right to Work: Please be aware that Sky do not offer sponsorship for this role, employment is contingent on you having a valid right to work in the UK for the full duration of the programme.
Your application journey
Here’s what to expect, step by step:
Step 1 – Apply online Tell us a bit about yourself — your details, your degree, and anything else you think we should know (like part-time jobs, volunteering, or cool projects you’ve worked on). Once you hit submit, keep an eye on your inbox (and your junk folder!) — we’ll send you a link to start your digital assessments. Please note, you can only apply to one programme per year.
Step 2 – Show us your skills You’ll complete two online assessments that help us get to know you better - how you think, what motivates you, and how you might fit into the programme. Don’t worry — you’ll get a chance to practice first, and we’ll send you tips to help you feel confident. We understand that you might want to utilise AI to support your preparation for taking the assessments – understanding Sky etc. But we ask that you complete the assessments themselves without the assistance of AI.
Step 3 – Virtual Assessment Centre If you make it to the final stage, we’ll invite you to a virtual assessment day. You’ll take part in a range of activities designed to show us how you think, solve problems, and work with others — all while getting a real feel for what it’s like to work at Sky. We'll let you know when to expect a decision once the assessment day has taken place.
Need Support? If you need us to make any adjustments to help you complete any stage of your application, let us know when you submit your application and someone from our Early Careers team will get in touch if we need more detail.
Where developing you begins
At Sky, your development starts from day one. Through personalised skills discovery, future-focused learning and real-world experiences, you'll build the confidence and skills to thrive. Along the way, you'll be supported by a dedicated Early Careers team, experienced mentors, buddies and managers, giving you the guidance, network and opportunities to make the most of your career from the very start.
So why wait?
This is your chance to be part of something big. Our graduate programme puts you right at the centre of the action — learning, growing, and helping make the magic of Sky happen every day. No matter your background, interests, or degree subject, there’s space here for your ideas and ambition.
A career at Sky is where better begins — and it starts with you.
Got questions? We’re here to help. Drop us a line at earlycareers@sky.uk
If your application is successful, your offer will depend on passing a Criminal Record Check.
We've signed the Gradcracker feedback pledge.
(This means that we will supply feedback if requested after an interview.)
