Work Placement / Internship

BMW UK, National Sales Company, Farnborough - Customer Experience and Innovation - 13 month placement (July 2022)

Farnborough, Hampshire. Open to all STEM.

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We be­lieve in cre­ating an envi­ron­ment where you, our placement student, can learn and develop dur­ing your time with us and where you are giv­en your own ar­eas of responsibilities from the start. Our experts and mentors will treat you as part of the team from day one; encour­aging you to bring your own ideas to the table and to give you the opportunity to show what you can re­ally do.

BMW Placements

What would you think? Apply now.

The Customer team is focused around collating and analysing feedback from our customers across multiple touchpoints and for all brands, BMW, MINI and Motorrad. From this insight we then research, develop and implement programmes both at HO and retail level to drive improvement to the customer experience across BMW Group UK brands. The goal being to facilitate a premium experience which is effortless and personalised.

What will you be doing?

Support Project Managers by taking responsibility for key elements of projects in the following core areas:

  • Supporting identification and solving customer pain points throughout customer journey
  • Research into new innovative ideas and understanding changing customer needs
  • Develop reporting and insight to help drive strategy
  • Create the monthly customer insight report and the social media insight reports that delivers reporting to the Customer Committee
  • Research & report on key trends in customer behaviour particularly as regards digital case studies to better inform Project Managers
  • Collect, analyse and utilise customer intelligence from the BMW Group, its competitors and external sectors, as briefed by the Customer Project Managers
  • Collate, analyse and present reporting as required by the Project Managers
  • Oversee UAT testing on all digital projects
  • Update the Customer Team deliverables roadmap identifying all live projects, timelines, responsible PM’s
  • Ensure Customer Team content onto Campus Trust and Retailer Hub is up to date
  • Co-ordinate team meetings including researching agenda topics with team, invite speakers from the business, arrange logistics, circulate minutes and ensure actions are followed up
  • Create process flow documents, where required to ensure customer processes are properly documented
  • Raise purchase orders as required by the Project Managers (training will be provided)

Qualifications and Experience

  • Studying towards a degree in a Business or Management discipline and on track to achieve a 2:1 or above 
  • Part time work experience in customer service-related environment is ideal
  • Experience leading and managing teams in university projects or in a volunteering capacity preferred
  • Self confidence in liaising with contacts at all levels proactively and diplomatically.
  • Self-motivated and organised, able to prioritise and manage time effectively and work at a fast pace on multiple tasks.
  • Inquisitive, curious and hungry for knowledge.
  • A ‘digital native’ – interested in the digital world and how it's altering consumer expectations and behaviour
  • Excellent levels of literacy and numeracy essential, above average focus on attention to detail.
  • Excellent team player, offers support proactively.
  • Good working knowledge of Microsoft Office products, Excel and PowerPoint.
  • Interest in automotive and/or comfortable working in an environment that requires some learning around the product BMW, MINI and Motorrad product range including basic knowledge of technical features.
  • Excellent communication, presentation and influencing skills

Did you know?

Farnborough is home to our BMW, MINI and Alphabet National Sales Centres. We’re proud of our office environment and achievements, we offer a modern way of working with an empowering office culture, some aspects of which include:

  • Our work persona shift – Being yourself is effortless and so increases efficiency and reduces wasted energy. For this reason we allow our employees to express themselves through the way they dress.
  • Flexible working hours - Working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance not burnout through focusing on output not attendance.
  • The opportunity to get involved with our continued to support to our house charity with a variety of fundraising events throughout the year.
  • Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

Why Choose Us?

  • Great Pay – A competitive annual salary of £18,500, 27 days holiday (pro rata to your contract) and a pension scheme.
  • Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, helping you develop a fulfilling work-life balance.
  • Exciting Additional Benefits - Throughout your placement you will be supported by our experts and have the opportunity to enjoy other employee benefits.

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Job ID Number: 210002EI
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