Timet UK Ltd is World leader in the production of titanium for the aerospace industry; it is part of the PCC Metals Group, a rapidly growing Fortune 500 company, operating in the engineering and manufacturing sector, predominantly making materials and components for the aerospace and power generation industries.
“Our culture is fast-paced, dynamic and direct with an expectation of high performance from every employee. We reward performance and results and challenge each employee to reach their full potential by demanding continuous improvement, while increasing local decision-making and authority. We are committed to recruiting, training, and promoting employees who rise to these challenges. All our employees share responsibility to maintain the highest legal and ethical standards. Performing with integrity is a way of life and vital to the Company's success.”
PCC
Hear from employees and graduates working at PCC
Timet Swansea produces Titanium in Bar, Plate and Sheet form. It includes hot rolling bays for bar and flat, bar finishing, flat finishing and Service Centre.
We are looking for enthusiastic, talented, ambitious and skilled individuals who thrive on a challenge to undertake a 12 month placement within our Organisation based at our Witton Plant in Birmingham.
Assignment Responsibilities
Proficiency in desktop support including remote users to install and maintain computers, software and peripheral equipment
Active directory proficiency for system access and customer account administration
Promptly responds to all IT related incidents presented to the IT Service Desk
Ensures accurate documentation of incidents is being recorded
Facilitating problem resolution by reviewing ticket assignments, gathering additional information, updating case information, proactively providing status to customers and driving the resolution process
Enforces IT policies, procedures and standards including systems security to ensure conformity with all information systems and company objectives
Acts as a key escalation point for critical problems and customer complaints
Builds relationships with customers and strive to understand their problems and needs
Maintains effective communication with the IT organisation and customer base concerning network service availability
Point of contact for outside vendors, contractors and consultants
Assists with network, server, telecommunication and system access and administration and troubleshooting support as needed
Candidate Requirements
Must be enrolled in an accredited residential college
Student must have successfully completed first year prior to co-op assignment
Student must be pursuing a minimum of a Bachelor’s degree in Information Technology, Computing or similar
Must possess a Positive CAN DO ATTITUDE
Must have a Strong sense of urgency
Excellent customer service, telephone etiquette, and interpersonal skills
Strong troubleshooting skills
Broad understanding of Microsoft client/server systems, networking, Microsoft Windows operating systems, and Microsoft Office productivity tools
Excellent organisational and time management skills with ability to consistently meet deadlines and commitments
Skilled in communication, facilitation and conflict resolution. Strong oral and written communications skills (technical and non-technical)
Capable of managing small projects and problem resolution in a cross-functional environment
Knowledge, concern, and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence in the IT organisation
Ability to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive moral
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