A vacancy for a University Year in Industry has arisen to support the IT Department within PMES, reporting to the IS Manager. The Service Desk is the central point of contact for all IT related incidents and service requests. The role of the ICT Support Engineer is to provide 1st line support for all staff within PMES as well as visitors using PMES services.
The ICT Support Engineer is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IS Department is part of a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and any available self-service tools.
Careers in Engineering
To assist all our users with any IT related incidents, ensuring any updates and status changes are logged into the service desk system for tracking and performance monitoring.
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
Take ownership of reported issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other team members or support providers where necessary.
Install and configure new IT equipment.
Maintain the configuration management database within the IT service desk application for all assets including servers, desktops, laptops and mobile phones.
Apply software patches across the estate for Microsoft and non-Microsoft applications.
Ensure licensing compliance is maintained at all times.
Support data backup routines are completed and offline tapes stored appropriately when required.
Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
Exhibit a flexible approach to working and provide necessary cover where needed.
Out of hours work may be required in line with the support needs of the business from time to time.
Working towards a degree in a Computing related subject.
Excellent IT skills and computer literacy.
Experience configuring and maintaining client hardware.
Knowledge of Windows based domains, server and client operating systems.
Highly motivated team player with the skills and ability to manage changing priorities.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative.
Ability to plan and prioritise work load without supervision.
Ability to prioritise and perform under pressure.
Willing to work flexibly and with enthusiasm.
Candidates must the right to live and work in the UK. UK national (Primary). Must be able to achieve SC category Security Clearance.
What is working at PMES like?
Based next to Cannock Chase, a former Royal Forest and an Area of Outstanding Natural Beauty, means that we have much opportunity to use the space. The lunch time running club and mountain Biking club make use of this facility, while others stroll in the summer evening. If this sounds like the place you would like to work, and you enjoyed trying to solve problems please get in touch.
Ultra Electronics is committed to Equal Opportunities and Career Development both within and across all businesses