Graduate Opportunity

Software Developer – Level 3 Support

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We are looking for an enthusiastic Level 3 Support Developer to join our customer support team. This is an exciting opportunity to work on varied, cutting edge projects for leading science and engineering organisations.

Some of the solutions we provide are bespoke software applications and systems written for our customers. Our Application Continuity and Improvement (ACI) team maintains an ongoing relationship with our customers by providing support and maintenance activities for them. This includes developing system enhancements, fixing bugs, and ensuring that applications remain up to date with modern software technologies.

About Tessella

Find out more about the company and what we do!

The Role

You will bring analytical and problem-solving skills to help solve some of the challenges our clients face with their existing software systems. You will be involved in a range of different projects simultaneously and your responsibilities will vary depending on the project, but will include:

  • Carry out small software enhancement projects over a range of applications.
  • Provide hands-on software support to aid with diagnosis of problems and incident resolution.
  • Investigate and resolve in-depth customer queries and underlying software issues.
  • Handle incidents, documenting and informing customers of progress.
  • Ensure incidents get addressed within our contracted timescales.
  • Manage the escalation of support work to other teams if required.
  • Liaise with other customer teams or with third parties as required.

You will have the opportunity to work on a variety of interesting projects for leading organisations and you will further your own experience in a wide range of technologies.


If you are interested in joining our dynamic and collaborative ACI team, you should have:

  • BSc (min 2.1) or MSc or PhD in any science, technology, maths or engineering discipline.
  • Software development experience in one or more of the following: Java, Python, C, C#, C++.
  • The eagerness and capacity to quickly learn new technologies and apply your skills to unsolved challenges.
  • Excellent analytical and problem-solving skills and the ability to juggle several priorities at once.
  • Excellent written and verbal communication skills and the ability to explain complex technical solutions to clients and colleagues from all backgrounds.

What We Offer

As well as a competitive salary and benefits package, we also offer good future prospects. From growing your technical abilities to developing leadership skills, we offer tailored career development based on your aspirations. This is supported by our industry-leading training package – all our staff have an annual training allowance of 150 hours, which can be used to learn new technologies, develop soft skills or earn recognised professional qualifications.

About Tessella

Tessella is the Analytics World Class Center of the Altran Group, a global leader in innovation and high-tech engineering consulting. We are leaders in the field of data science and analytics and we have developed a reputation for helping clients solve their most complex technical challenges by unlocking the power of their data, enabling them to make better-informed business decisions.

Our work is at the cutting-edge of high-tech R&D and our projects are varied and rewarding. For example, in pharmaceutical companies we solve computational problems for chemists at the early stages of drug discovery and development, ultimately getting drugs to market faster. We help consumer goods companies model and simulate new product ideas and perform data analysis to improve their processes. We also support oil and gas engineers with the computational challenges of exploration and production, from reservoir modelling to writing control systems. In space and defence, we have written algorithms and solved complex mathematical problems to control satellites and radar systems.


How to Apply

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Opportunity Overview

  • Ongoing
  • £25,000 - £35,000 + benefits
  • 2:1 and above
  • Abingdon (Oxfordshire)
    (Show map)

Disciplines accepted...

  • All STEM disciplines

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