Quality and Complaints Analyst

September 2018 start

The role

If you are looking for a fast-track career in one of the largest technology organisations and want to know all about the inner workings of a successful company, a role within the operations teams is an excellent way to kick start your career in fintech.

Our Quality and Complaints analysts within Operations are proactive and tenacious, especially when investigating cases for businesses who constantly rely on us to deliver. They conduct high level qualitative and quantitative analysis in order to enhance customer experience, reporting and presenting key findings to senior stakeholders throughout.

Join a team dedicated to understanding operational workflow and performance and who are passionate about continually improving customer service and staff efficiency.

We'll need you to…

Be aware: Knowledge of procedures, especially strategic implementations for new products and services is very important for staying ahead in the industry.

Have an analytical mindset: Having the ability to align management information and understand data from a variety of sources will make you stand out from the crowd.

Worldpay Graduates

Hear from our Graduates and why they chose Worldpay


  • Conducting analysis of quality and complaints data and making recommendations for complaint reduction to drive continuous improvement.
  • Identifying trends, patterns, opportunities and priorities.
  • Collaborating with business owners to understand priority issues in line with planned changes.
  • Joining exciting ad-hoc projects to provide detailed insights to support enhancements.
  • Providing coaching and support for colleagues across the business, sharing best practice and celebrating success.


  • 2.1 in a STEM related degree discipline.
  • Enthusiasm to meet deadline.
  • A team player.
  • Competency with MS Office.
  • A good understanding on FCA regulations and the Anti Money laundering legislation.


Opportunity Overview

  • Closing Date: August 2nd, 2018
  • Salary: £32,000
  • Accepting: 2:1 and above
  • Opportunity: Graduate Programme
  • Location: Gateshead

Other benefits...

  • Attractive salary package
  • Flexible benefits scheme which actually adds value to your salary package
  • Flexible working hours
  • Regular social events with your team and graduate community
  • Access to unique Worldpay networking events and development seminars
  • Strong support structure throughout your scheme

Disciplines accepted...

  • All STEM disciplines
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