Work Placement / Internship

Alphabet (GB) Ltd, Farnborough - Operational Services Analytics - 13 Month Placement (July 2022)

Farnborough. Open to all STEM.

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We be­lieve in cre­ating an envi­ron­ment where you, our placement student, can learn and develop dur­ing your time with us and where you are giv­en your own ar­eas of responsibilities from the start. Our experts and mentors will treat you as part of the team from day one; encour­aging you to bring your own ideas to the table and to give you the opportunity to show what you can re­ally do.

BMW Placements

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The Operational Services team are responsible for all of Alphabet’s in-life products and services, including Tyre, Service Maintenance and Repair authorisations, Breakdown Recovery, MOT and Tax management, ancillary products such as Driver Risk, Glass, Accident Management and more.  With a significant annual turnover, this is a highly influential department with opportunity to make a positive impact through insight and analysis.  Big Data is more than just a buzz word, it’s the future of customer service.  By collecting, collating, storing and ordering our data we can employ Data Analytics to get to the heart of how our customers act, what they want, and how best to serve them. We are currently recruiting for an analytical, logical, inquisitive and focussed individual to join our team in an exciting 13 month student placement.

What will you be doing?

As an Intern in the Operational Services department, you would:

  • Support key department and company initiatives.
  • Identify opportunities for improvement and lead projects to deliver quantifiable improvements.
  • Supporting in the maintenance of Key Performance Indicator reporting, identifying trends to drive focus topics.
  • Help to develop our predictive analytical capabilities resulting in targeted customer communications.
  • Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.
  • Help to identify and implement opportunities for process efficiency.

Qualifications and Experience

  • Studying for an undergraduate degree level in general Business or a  STEM-based subject and on track to achieve a 2:2 or above
  • Strong numerical ability
  • Proven Intermediate level Excel is essential
  • Experience of a statistical measurement tool such as SAS or R would be advantageous 

Did you know?

Farnborough is home to our BMW, BMW Motorrad, MINI, ALPHERA and Alphabet National Sales Centres. We’re proud of our office environment and achievements. We offer a modern way of working with an empowering office culture, some aspects of which include:

  • Our work persona shift – being yourself is effortless and so increases efficiency and reduces wasted energy. For this reason we allow our employees to express themselves through the way they dress.
  • Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
  • The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
  • Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

Why choose us?

  • Great Pay – a competitive annual salary of £18,500, 27 days’ holiday (pro rata to your contract) and a pension scheme.
  • Rewarding Work-Life Balance – contracted working hours are 37.5 hours a week, helping you develop a fulfilling work-life balance.
  • Exciting Additional Benefits - throughout your placement you will be supported by our experts and have the opportunity to enjoy other employee benefits.

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Job ID Number: 210002ES
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