Our Culture

The DNA of our business culture

Our values are super important to us. They’re what Waterstons is built on and inform everything we do. We’re not one for rules or red tape, but our values are set in stone.

Our culture is at the heart of our business. It’s what sets us apart from the competition and is why we are an awesome place to work.

#1 PEOPLE FIRST
Look after clients and colleagues, and understand they have a life outside which is more important than work.

Life runs more smoothly when we look out for one another. If a customer rings with an urgent issue at 5pm and you know your colleague has a hot date that night, lend a hand. The next time you have a hot date and the phone rings, they’ll do the same for you.

#2 HONESTY
Tell the truth and tell it how it is.

Waterstons is built on being open and honest with each other and our customers. We’ll challenge you when you need challenging and we hope you’ll do the same in return. If you don’t think a client is making the right decision, speak up.

#3 COLLABORATION
We're stronger together.

SharePoint guru? Know a lot about virtual infrastructure? Make an amazing chocolate cake? Everybody is an expert at something. Everyone has something to teach and something to learn. Share your awesomeness (especially the chocolate cake).

#4 TRUST
Demonstrate trust at all times with customers and colleagues.

Trust; it’s a BIG deal around here. We're not physically with you every step of the way, particularly if you're working from home or at a customer’s site. Do the right thing; make us proud. We trust each other and our customers trust us.

This isn’t a school and you don’t have to stay until the bell rings. We trust you to manage the balance between your work and your personal life. That’s also why we have no maximum holiday; we find that when people trust each other, no-one rocks the boat.

#5 EMPOWERMENT
Reward and show appreciation for contribution and outcomes, not time spent.

Everyone gets up in the morning wanting to do their best, and our fantastic culture helps you work out what you’re great at and to use it to make us all stronger and better. However, sometimes we can bite off more than we can chew; there are no prizes for superheroes. If you’re struggling, ask for help. We’ve all been there.

#6 QUALITY
We will never sacrifice quality or customer satisfaction in the interest of gain.

This one’s really simple – do work that you’re proud of. Chances are our customers will be delighted and we’ll be proud of it too.

#7 INNOVATION
Be creative, proactive and dependable.

Our business is built on solving problems, and that takes a lot of creativity. Try things out, search for a better solution and then top it.

Accept that sometimes things don’t go quite as expected, but that’s okay. Innovation requires taking risks and failing is part of the learning experience.

Employee Profiles

Elana Wong – Graduate Information Security Consultant

"The most enjoyable and rewarding aspect of my role is being given so much freedom and..."

Marcus Penn - Graduate Bespoke Consultant

"I’ve come from a Physics background so the most challenging aspect for me has been..."
Meet more of our employees »

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