The main function of the position is to provide technical support to customers on operational or maintenance and service of GPS machine control products.
The Technical Support will diagnose potential hardware, software and systems failures using established procedures and determine the most cost-effective repair/resolution to minimise customer downtime.
Primary Responsibilities
Provide timely and efficient service to customers and end-users.
Handle email and telephone support to customers and colleagues.
Develop a thorough understanding of the company's products and services.
Work closely with Priority Support to promote, support and repair services products to clients.
Responsible for all aspects of standard product installation, alongside Flannery GPS Service Engineers.
Instruct customers in the operation and maintenance of the product(s).
Assist with Machine Control Installations and associated products ( GPS Base Stations).
Train on operation and usage of Leica Machine Control and Trimble TPS & GPS Solutions.
Maintain a professional company image during all trainings and interactions.
Characteristics/Skills
A team player able to leverage resources through sound organisational skills and teamwork.
Consultative problem solving – involves customer in problem solving by asking appropriate questions.
Strong communication skills, both verbally and in writing.
Demonstrated ability to understand the knowledge level of customers and modify communication for the knowledge level.
Experience with Machine Control products desirable. Trimble , Leica or Topcon.
Demonstrate and project a high level of energy and enthusiasm.
Must be comfortable with learning new computer applications.
Must be proficient with Microsoft Word, Excel and Outlook.
Willing to travel, as required.
Education/Experience
Two-plus years technical, Land-Survey and/or Civil Engineering Survey experience.
Highly Desirable
Degree in Civil Engineering or HNC Diploma in Construction Surveying.
Benefits
Career in a developing industry with the UK's leading plant hire partner
Machine Control Support and off machine GPS and Total Station solutions
Training provided on products from our two manufacturers , Leica and Trimble
Company vehicle + Fuel Card
Laptop
Mobile Phone.
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