Customer Service Metrologist

Company

AMETEK is a worldwide leader in the design and manufacturing of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.

As a leading global provider of differentiated electronic instruments and electromechanical devices, AMETEK are proud to solve some of the world’s most complex challenges. Their strength comes from four key areas: Niche Market Focus, Growth Model, People and Culture, Performance.

• Annual sales of over $5.5 billion with approximately 50% of sales outside U.S.
• Distributed operating structure with ~18,500 colleagues in over 30 countries
• Diverse set of niche markets and applications served
• Core Values include Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork and Social Responsibility 

AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&P 500

Business Unit

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.

We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.

Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5.5 billion

Key Responsibilities

As a key member of the Centre of Excellence team, you would be providing a sound knowledge base and Technical Metrology support to improve customer service and improve profitability. Focusing on delivering growth in Service by promoting and supporting Taylor Hobson products and software and providing technical support and Measurement solutions.

You will be responsible for the following:

• Provide Global Metrology support by means of Instrument and Metrology Training courses, Customer Demonstrations, Contract Measurements, Measurement Reports, Exhibition Support, and R&R studies. - To develop strong working relationships with customers and internal personnel regarding metrology support and measurement solutions.
• Liaise with customers regarding contract measurement requests and requirements, to optimize growth in this area.
• -Able to deliver instrument training to internal staff and external customers on our core products and software.
• Champion the non-contact product range within the department including Luphoscan and Talyscan
• Support the Taylor Hobson Calibration Laboratory.

Required Essential Skills

• Must have a in depth knowledge of metrology covering Surface Finish, Roundness and Surface Topography.
• Able to operate a wide range of Taylor Hobson measuring equipment and have an in-depth knowledge of Taylor Hobson’s product range including the Talyrond and Form Talysurf.
• Must be able to present and communicate clearly and concisely both in written and verbal form to all levels of management in both external and internal situations.
• Demonstrate tenacity and drive to deliver objectives
• Ability to remain flexible and adaptable during times of change
• Personal performance to be nothing short of the best
• Practical use of Microsoft products including Teams, Word, Excel and PowerPoint and able to create technical reports and presentations.
• Enthusiastic team player
• Honest and transparent
• Positive can-do attitude
• Self-motivated
• Good time management
• Able to build strong collaborative working relations with colleagues, managers, and customers

Desirable

• Needs to be able to interpret technical drawings and translate into measurement solutions by identifying correct instrumentation and software for the application.
• Proficient with current and previous Taylor Hobson Instruments and software, particularly for both Talysurf and Roundness Product ranges.
• In depth knowledge of Taylor Hobson current and past products and services

What we offer you

Taylor Hobson offers a fun, relaxed, supportive working environment along with:

• 1 pm Friday finish
• Competitive salary and 28 days holiday including Easter & Christmas
• Perkbox – Corporate discounts, GP service & 24-hour Employee Assistance Program
• Active sports and social club including annual Christmas party and social events
• Continuous training provided using world class manufacturing tools and equipment
• Mentoring and guidance for accreditation
• Free onsite parking and easy access to the city centre

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.

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