AIDA Cruises

AIDA Cruises delivers seamless connectivity for unforgettable journeys with the help of Cisco Services. AIDA Cruises transformed its fleet into high-performance "moving cities", ensuring guests and crew stay connected with world-class Wi-Fi and resilient network infrastructure.

About AIDA

AIDA Cruises is Germany’s leading tourism brand and part of Carnival Corporation, operating 11 "moving cities" that serve 1.5 million guests annually across the globe.

Challenge

AIDA struggled with complex guest logins, patchy Wi-Fi, and risky manual network updates during tight 14-day dry docks. A lack of proactive visibility and uptime risks threatened mission-critical safety and 24/7 "moving city" operations at sea.

• Need to Enhance Guest Experience: Needed a way to provide seamless, high-performance Wi-Fi that allows guests and crew to stay connected with loved ones from any location on the ship.
• Streamline Rapid Deployments: Sought to simplify complex network operations and automate device configuration to meet strict 14-day dry dock maintenance windows.
• Ensure Mission-Critical Uptime: Aimed to increase network stability to support 24/7 "moving city" operations, including essential services like hospitals and safety systems.
• Simplify Network Access: Desired to eliminate complex guest login processes and provide instant, secure internet access the moment a passenger steps on board the vessel.

Solution

AIDA partnered with Cisco Services to implement a resilient Network 2.0 architecture. By standardising on Catalyst hardware and leveraging automation via Catalyst Centre, they achieved world-class connectivity and 99% uptime. Key solutions include:

• Cisco Catalyst Switches and Cisco Catalyst Wi-Fi 6E Access Points
• Cisco Catalyst Centre
• Cisco Services
• Cisco Spaces