2027 UK Graduate IT Service Desk Analyst Career Path

Computer Science, Cyber Security, IT.

Before making an application, please browse all graduate opportunities available as we will only accept one application per candidate. Once you have made an application you will not be able to make changes to your selection or make a new application. The exception is if we open new vacancies in the new year.

To avoid missing out on your preferred role, we recommend applying as early as possible, as positions will close once filled.

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Job Description

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

As a Graduate IT Service Desk Analyst, you will be the first point of contact for colleagues who need IT support, helping to resolve technical issues and service requests while delivering a positive customer experience. Throughout the graduate programme, you will gain hands-on experience involving, but not limited to:

  • Providing first-line IT support to colleagues.
  • Troubleshooting and resolving IT incidents and service requests.
  • Delivering excellent customer service and user support.
  • Supporting IT systems, networks, hardware, and software.
  • Recording and managing incidents through service management tools.
  • Working to service level agreements (SLAs) and industry best practices.
  • Collaborating with specialist IT teams across the business.
  • Escalating and coordinating complex technical issues.
  • Contributing to service improvements and user satisfaction initiatives.
  • Developing knowledge of IT security, compliance, and governance.
  • Building expertise in new technologies and digital tools.
  • Strengthening problem-solving, communication, and teamwork skills.

We are looking for graduates with the following characteristics:

  • Basic understanding of Windows operating systems, Microsoft 365 and other common workplace technologies.
  • Motivated with a genuine interest in technology and a desire to build a career in IT support. 
  • Delivers high-quality work with strong attention to detail and clarity. 
  • Excellent communication and interpersonal skills.
  • Demonstrates a structured and analytical approach to problem solving.
  • Strong drive and commitment to continual learning.
  • A passion for delivering outstanding customer service, combined with the ability to remain calm and professional under pressure.
  • Awareness of AI technological trends and possibilities.

Candidate Specification

At Mott MacDonald, we’re looking for curious, motivated graduates who want to make a real difference. Join our purpose-driven teams where your ideas matter, your growth is supported, and your work enhances the world we live in.

To be eligible for this opportunity, you will have less than 12 months’ relevant experience (excluding placements) and have a masters degree (obtained no earlier than 2025) or expected to achieve one of the following degree disciplines:  

  • Computing related discipline
  • Information Technology
  • Cyber related discipline

Some of these opportunities will require you to be eligible to achieve security clearance. Security clearance is dictated by the types of projects we work on and normally requires you to be a UK British national or lived in the UK for five years or more.

In your application, you should aim to demonstrate your genuine interest in both the opportunity and in joining Mott MacDonald. You can do this by highlighting any relevant experience or interests - such as modules you've studied, previous work experience, or any research you've undertaken about our company, values, and projects.

We personally review every completed application form we receive as this part of our selection process is entirely human led – we do not use AI tools at this stage and kindly ask you not to either. We want you to answer each application question with authenticity so we can get to know the real you. Joining us as a graduate is your opportunity to shape your own story.

We are looking for graduates with the following strengths:

  • Proactively takes initiative to complete tasks efficiently and independently. 
  • Communicates effectively and clearly with clients and colleagues. 
  • Delivers high quality written work with strong attention to detail and clarity. 
  • Demonstrates a structured and analytical approach to problem solving. 

Why Join Us? 

  • Inclusive culture: We celebrate diversity and foster a sense of belonging.
  • Supportive environment: Your wellbeing matters. We offer flexible working, mentoring, and mental health support.
  • Purpose-driven work: Every project you contribute to will have a tangible impact on society.
  • Career development: From day one, you’ll be supported to grow, with access to training, professional networks, and progression opportunities. 

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024.

About your development

A graduate position should be more than just a job. We know this and so do you. That’s why with our graduate roles we aim to give you the experience and technical knowledge you need to progress your career. From the moment you join us, you’ll receive the training you need. You will be assigned a mentor, who will guide you to meet the objectives of your professional training needs. You will join our three-year early careers soft skills development programme – Accelerating your Future, which is designed to give you the skills and tools necessary for a long-lasting successful career here at Mott MacDonald.

Our social side

Being part of Mott MacDonald means more than just work; there’s a huge range of fun and exciting things that you can get involved in.

From the moment you join us, you’ll have the opportunity to expand your social and professional network, whether it’s meeting other graduates or joining forces with other members of staff from around the company at our annual sports day. Each of our offices have a sports and social committee which will give you the chance to be part of a variety of sports, social and charity events. We’re committed to promoting a strong culture of social responsibility and encourage our staff to play active roles in the local community.

It's worth noting that sports and social committees tend to vary from office to office, so as well as getting involved in what’s already on offer, don’t be afraid to suggest new events or initiatives that you think could be a great addition. It doesn’t stop there. From your first day, you’ll have access to Perks at Work, giving you discounts on cinema tickets, travel, utilities and much more, helping you make the most of our employee benefits.

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Job ID Number: 17458
Can I use AI to apply?

We personally review every completed application form we receive as this part of our selection process is entirely human-led. We do not use AI tools at this stage and kindly expect you not to either. We want you to answer each application question with authenticity so we can get to know the real you.

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Add to Shortlist
Shortlisted
  • Deadline
    Ongoing
  • Hiring Multiple Candidates
    Yes
  • Salary
    Competitive + benefits
  • Degree required
    Bachelor's
  • Location
    Newcastle
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Disciplines Accepted...
  • Computer Science
  • Cyber Security
  • Information Technology
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