AWS Utility Computing (UC) provides product innovations – from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organisation, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialised security solutions for their cloud services.

This region service team is a customer experience-oriented team which is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the service support. We are looking for a skilled engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be driving the opportunities to automate and simplify the daily operations and scales the organisational operations.

Key job responsibilities include:

• Work proactively to solve potential problems and inefficiencies.
• Communicate clearly and collaborate with others to deliver results with minimal supervision.
• Participating in 24/7 on-call rotation to troubleshoot high severity issues.
• Analysing dashboards and investigating metrics with the vision for improvements.
• Troubleshooting and diagnosing problems and working on solutions.
• Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
• Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.

You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance.

A day in the life

Amazon includes a collaborative, purposeful and enthusiastic environment where engineers might dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon.

Our Systems Engineering roles help engineers develop a broad range of skills. They utilise their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

Basic Qualifications

• Working knowledge of Linux system administration
• Experience of systems automation using BASH, Python, Perl, etc
• Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

Preferred Qualifications

• Exposure to cloud computing concepts and design considerations
• Experience in a production environment

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